Hotel Hacienda Mérida VIP

My stay was for a week, and I was upgraded to a suite on the VIP side for reasons unknown to me. No complaints. Spacious, and comfortable room with an amazing shower and great A/C (very important in Mérida in July). The staff is exceptionally friendly and helpful, and also very patient with my rudimentary Spanish skills. Breakfast each morning was a delight down by the pool. The colonial style of the place is unlike anything back in The States. The location is ideal for being in El Centro. Really good food everywhere and plenty of ways for people who like touristy stuff to spend money for whatever reasons people have for doing such things.

This isn’t something I necessarily disliked but it is worth being aware of. Be advised that if not on the ground floor you will need to climb stairs.

The place is beautiful, the swimming pools are amazing. The location is perfect also, near the center.

Breakfast is not included and only start at 7h30 am knowung that all the Mayan ruins opens at 8am with traffic and queue, it is a bit sad it's not earlier. Our room was nice but the bed really hard. The air conditioning had put the wall with mold and needed to be dryed up and cleaned. The bathroom was nice with good pressure but the door was loud and needed to be closed because of the insects. Overall its nice but not as nice as we thought. We asked them to book a restaurant for a birthday, that was a disaster. The parking is 250m from the hotel. Not terrible but not practical. You have to ask for someone to open it in the morning...

The breakfast was wonderful! And Jesus was so great. Lucia and Armando were great front staff. I felt like family being on this property. And they were very patient with me practicing my Spanish and using my translation app.

Consider removing the wrought iron fixtures in the rooms. I was injured when I scraped my leg on the towel rack at the sink. I had the staff get me first aid products and requested a new room. The owner was apologetic. The new room was great EXCEPT the hardware on the bathroom door was more rusty wrought iron. I inder from a decor perspective, but safety should come before that.

This is a very nice, affordable hotel. Nice rooms, several swimming pools, friendly staff. Central location in the city.

Street noise / music from the neighbours is rather disturbing, which is unfortunate because the hotel, pool area and courtyard are really inviting for a break between or after visits. We had a hard time finding a table for breakfast; one staff member invited us to take a table in the so-called VIP area of the hotel and another one wanted to get rid of us there.

The hotel location was amazing and the room was decorated nicely and was clean. The bathroom was also nice with a large shower. The host was very welcoming and pleasant. He greeted us with a fresh beverage upon arrival which was a pleasant surprise. The parking was down the street and around the corner so not very convenient with luggage but it was free and felt safe.

The parking situation wasn't onsite.

Everything was fantastic from the moment we arrived with staff greeting us on the doorstep at midnight to opening up early for us at 6am when we eft. Nothing was ever too much trouble. The rooms were spacious, the bed and shower luxurious and the pool clean and cool. The location was perfect and over all it was surprisingly quiet as all the rooms are set back from the busy street. A great 3 night stay.

The space was beautiful, the setting, the good taste and design, and the super friendly and helpful staff, created a vacation we dreamed of. The location was super convenient , walking to shops, Centro, and restaurants could not have been easier. Even that we were Centro, our room was nestled in the back of hotel, with a huge sense of privacy and quiet. The staff was friendly, warm and always helpful.

We had a lovely stay at Hotel Haciends Merida. The room was very comfortable and the bed and shower just perfect! Therefore we can recommend staying here!

We extended our stay for one night, but had to change room to lower standard class (which we knew - and for a lower price). The bed in this room wasn't as nice and the room was a little moldy. Wouldn't recommend staying in THIS room - but I think it is also not available via booking.

The hotel has a nice lobby and garden. The welcome was very warm, the staff was very helpful. We even received a welcome fruit drink.

The room was much smaller than what we expected and it was not in the main building but in a separate one behind it. I was not comfortable with going on my own to the room as the stairs leading to the room were next to the fence and were not well lit and out of sight. This was disappointing. The breakfast was nothing special, we had much better breakfasts in other hotels.

The staff is incredibly helpful. Albert, Armando, Lucy and Jesus were all wonderful. Despite being in the heart of town it's very quiet. It was so relaxing to come back to this hotel after being in the city all day. Breakfast was delightful. I haven't been this relaxed in a very long time

Nothing. It was perfect!