Novotel Bangkok Impact Hotel

Location is next to the concert venues. Very good stay overall, very comfortable. Staff are very nice and polite. Wifi is pretty good too. The cleaning is excellent. They don't waste room amenities and give them out to rooms wisely. Shower is easy to use with warm to hot to cold water available at all times and is strong enough to use for shower, and there's an overhead shower too. Toilet is easy to flush, sink and basin area has enough space to put other cleansing items. Soap smells great. Beds are comfortable, given two pillows for each individual. The sofa bed is incredible too and the TV has chrome cast in it so you can play youtube videos anytime without much trouble by connecting using the TV code or just through pressing the play YouTube on TV option.

When there was a shut off of electricity suddenly they could have informed us through a note or something. Continued stays cut off the cards and WiFi access even though we did tell the staff earlier to check the cards etc. Windows can't be opened slightly if the aircon is suddenly turned off due to lack of electrical power and mirrors are far from normal sunlight (can't makeup well under orange light) -> however still not a big deal, just bring your own mirror in the future. Dislike the scent of the lobby. Toilet's handle bars are thick so you need to bring larger hooks to hang your shower items.

Mostly everything. From how they welcomed me into the hotel with everything provided and all. I didn't have small changes on the first night and they immediately tried to help me change (they only had 20s when I needed 100s), even if it was a lot of work!

Walls were a bit thin as I could hear guests talking next door, and the pillows were softer than I'd like them to be. I'm not sure if it was my own mistake, but I lost 100 MYR in my bag (around 770 baht) that was left at the hotel throughout my stay. I only realised when I flew home and needed to pay for taxi... hopefully it's not the cleaning crew who took it but my own carelessness. If it was, then I'll have to consider it as a donation I guess, since I can't prove anything. So good tip, always take your money with you!

The Room was very clean and comfortable, the size of the room was as expected and ample space for my needs. The Bathroom shower is big and the layout is really good. The Staff is super helpful, skilled, friendly and i had a really awesome experience. The location of the Hotel is excellent if you want to go to the Impact Arena and surrounding areas are easily accessible. The parking on site or next door provides a safe environment. Thanks to the great and friendly staff and management!

Not many power plugs in the room so an adaptor will help if you have 3-4 devices to charge at the same time. The TV language was fixed set on Thai language which made it more difficult to navigate and use the TV. It is minor things that i didn't see as an issue though as everything was manageable.

I attended BTS Agust D D-Day tour concert in Bangkok recently which was held at Impact Arena. It is very close to the venue and it is easier for me to commute from the hotel to the venue which is just a walking distance. Recommended to all concert-goers as it is close to the Impact Arena. They also had variety choices of food for breakfast buffet especially HALAL food options for MUSLIM. It is also has a bridge connection to the nearby attraction such as shopping mall and bazaar. We had few free drinks for ARMY , access card with SUGA's pic and other BTS related decoration. We felt very welcomed and the place feels like home to the ARMY. Good Job.

Need to put more English-speaker staff as we had a little bit trouble to communicate.

The facilities were nice.

The breakfast was piss poor. Vegetarian fare was close to zilch. The staff does not have sense to keep the mixed vegetables tray next to non vegetarian dish. People while serving the adjoining non veg dish were dropping the non vegetarian stuff on the mix vegetables. Poor thinking and shows lack of respect for others. Huge cultural issue. Staff had to be reminded to keep water bottles in the room and also the house keeping staff had to be told to clean well. The washroom had a or Iliad smell.

Conveniently next to the arena. Staff were all helpful. Rooms were very clean and modern. I went for a concert and they prepared themed welcome drinks and room key card holders so I thought that was very thoughtful. I liked that there was one switch next to the bed properly labeled to switch all the lights off.

If I had to be picky, I wish they had a small mirror close to where the electrical outlets were. Wanted to straighten my hair but no outlets in the bathroom so I had to do use the camera on my phone to fix my hair. This is a very small thing and for all I know maybe if I had requested a small mirror they would have it as staff were very accommodating.

The hotel is extremely convenient if you have an event or concert at the nearby Impact Challenger Arena. It is connected via a walkway. The hotel staff are very friendly. The room is very nice, comfortable, and the WiFi is reliable. The breakfast had an adequate spread with a few halal dishes available. I would definitely choose this hotel again if I have another event here.

Nothing to do with the hotel, but the location is really far out. I missed my flight as I was unable to get a taxi for more than hour. There were none in the area. The hotel tried to call for one but even they could not get one. So an advice from me would be to book a car in advance if you have to make it to a certain place at a certain time. The queue during checkout can be a bit long but is efficiently handled. But again, you will be competing with many people for the limited taxis plying the area. So book a car in advance.

Stayed here for Stray Kids concert and its one of the best experience ever. Its very near to Impact Arena, just 7-10mins walking distance. Staffs : The staffs was very welcoming, friendly and accommodating from the very beginning. They prepared us with SKZ themed welcoming gifts at the front-desk & greeting deco in the restaurant. Room : The room is clean and not to forget me and my friends cant stop talking about how the hotel smells so nice. Food : They got decent amount of Halal labelled foods for breakfast Definitely a repeat, couldn’t think of another perfect area/stay to attend a concert after this concert experience.

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Location is great especially for concert fans. It is just within walking distance from Impact Arena.

The hotel is a bit dated and needs some retouch. Reservation attendant was poor. I was asked to provide a credit card authorization for an amount enough to cover the whole expenses during my stay. Once checked out and paid the actual expenses, the authorization I previously provided was still there and my credit line is still overused with such amount despite having checked out for a month. This is not professional. If someone at the hotel reads this comment, please kindly take care of this. This is very frustrating!!!

I was staying here as it was extremely close to Impact arena as i was attending: D-day concert. The location was perfect, and the hotel made it more special for us fans ( ARMY) by giving us by incorporating Suga and BTS themes in the lobby, restaurant, and our key cards. Gave us free drinks with customized cups, too. The staff was very kind, polite and helpful. Everyone was fluent in English, so there was no communication barrier. They made our stay very comfortable and memorable.