Hilton Vacation Club Sedona Summit

Beautiful room, fantastic view from second floor facing the red rocks.

The property was just bought by Hilton vacations, so the check in involved a sales pitch that had us PAYING $40.00 for a 2 hour sales pitch during our 4 day stay. In return we would get a $250.00 3 night stay at one of their properties which would also include a 2 hour “tour” of the property. This was our 25th wedding anniversary and we did not want to spend a whole morning listening to a pitch. We ate the $40.00 and enjoyed our morning. Needless to say, this was not expected or appreciated.

Close to state park since we planned on hiking; room had kitchenette and good-sized fridge for the food we brought; had multiple pools for use around each building compound so pools were never full of people; local eateries are good and not too far away; check out was easy and could be done via text

Room was slightly dirty when we checked in; was not expecting to pay an additional $200 for a securty deposit on an already expensive stay; pretty sure I booked a room with two beds but only got one bed and sofabed; wi-fi was spotty; cable did not work (I like it for background noise); could hear neighbors to the side of us and above us pretty clearly so the insulation between rooms isn't great

The room was very spacious. The kitchen was well stocked which was great because we cooked in for most meals. The bed was comfortable. Overall, the room was great. I liked that the location was a bit out of town so we could avoid the horrible Sedona traffic.

They could have cleaned more. Our room was dusty which makes me think it had not been deep cleaned. There were signs posted in the lobby that masks were required, but there were many people checking in and walking around the lobby without masks. I found this to be horrible. Why post that masks are mandatory if you are not monitoring this. The pools were very crowded. They had posted capacity limits, but again no one monitored this. I don't expect people to wear masks at a pool, but I do expect that capacity limits are upheld, which they weren't. If this were not a pandemic I would give a much higher review, but they did not provide masks for customers, they do not uphold their own mask policy, they do not uphold capacity limits in pool areas, and they do not do a deep cleaning of rooms.

We had the 1 bedroom for 5 nights.. gave the two us plenty of room. The bed was wonderful and we loved the full kitchen. We liked having a jacuzzi so close to our building and we tried the fun little games nearby. The location in West Sedona is great and there were some nice hiking trails that start just out of the resort. We would stay here again 😃

Gym is not open yet even though the website says it is.

they have great hot tubs few in different locations in the resort. beautiful location. clean rooms equipped kitchen. on the last day there was a lot of rain and we had a leak into our room from the ceiling, They were very helpful with resolving the issue. letting us move to another room and compensating us as well.

We booked on booking and chose connecting rooms, when we arrived we were told that you can't have two connecting studio apartments and that we are in two different buildings, which are two buildings apart. We asked to be moved to the same building same entrance. They moved us to the same building but in separate entrances, We had to go every time out of the building to the street to the other side and up a floor, to get between the rooms. not the end of the world but not really convenient.

We loved our stay at Sedona summit - it is a beautiful hotel in a beautiful location

We were very disappointed to be charged further fees on checking in despite having already paid the resort fees on booking.com. This was an unadvertised hidden fee

The entire facility was beautiful. Our room exceeded our expectations, with a very large soaking tub in the bathroom along with a nice shower. Separate master bedroom serves as a perfect break from the kiddos if you are traveling with the entire family. The pull out bed was comfortable as well and I know this personally because I found myself sleeping on it one of the four nights we were staying. :) I snore.... A lot... All in all this room is perfect for a family of 4 or smaller.

Typically I have a list of things I would add to the comments of things or personal I didn't like or appreciate. In this case there weren't any. All employees were overly helpful and the grounds were very well taken care of.

I asked for a quiet room and received a 'villa' on the end of the complex away from everyone and street noise. I got to watch the hot air balloons rise each morning. Beautiful views. Close to hiking. Staff was EXCELLENT!! REALLY! above and beyond. Matthew, Ashley, Manuel (?) Sherri. Thank you all for your excellent fast response care and feeding of this weary traveler.

Place is very dated, which actually wasn't a problem except the refrigerator was SO LOUD I needed to unplug it at night to sleep. There was a very LOUD vibration that came on from 10-11 at night which interrupted sleep. They sent someone RiGHT over but were not able to fix the issue. Maintenance brought me earplugs. VERY nice man. During the day the noise didn't happen so they didn't know how to fix it.

the room was very nice the staff was great.. but for the time shear

Getting hit up for time shear and losing 40.00 because they would not take no for a answer, I came to relax not be hit up on to go here a speech, I told them no, but they would not take no, I only had a day and a half to do the things I wanted and told them that. So I would like my money back please. thank you.. timmie Sawyer

The resort was wonderful. It is an older resort, but is well maintained. The room was huge and comfortable. I felt as though i was in my home. The location is a couple of miles from the downtown area and restaurants. Very close to the grocery store. Sedona Summit exceeded my expectations. The grounds are very beautiful and well maintained. The location is good to take a run/jog, because it is not around other resorts. Other than that, I will stay at the resort again.

The only thing I felt might need an improvement, is when I checked in. A very nice young lady checked me in, but I returned to ask a question a bit later and there was another young lady at the counter and she was the only one, so I asked the question and she was very rude and shrugged me off to the concierge desk. The question was a simple one. I just asked how far was it to the grocery store. This person had been working at the front desk when I checked in previously, but SHOULD NOT be at the front desk. So I would say the people working at the front desk should be monitored by supervisors a bit more for quality of service.