Pacific Palms Resort

It was my first time here with my husband & our 2 year old. My husband & I were impressed, overall. The room was super spacious, the view, the RED restaurant food was great, front desk was very polite, & the bell men were also very polite & welcoming. Great staff, great views, great food. We will deffinetly be returning. It was absolutely peaceful & met our expectations.

There was nothing that we didnt like, everything was awesome!

First the good news. Accommodations were great. My special requests were fulfilled at no additional charge. The food is great. The bed was comfortable. The service was great from all but one individual, and the view was spectacular from both the restaurant and hotel room!

Now, the not so great news. The toilet didn't work in our room when we checked in. One of the servers in Red was rude to me. I told him I had a slight emergency with someone who's diabetic and blood sugar was dropping, and he ignored me. Then when he finally brought my order, he actually had the nerve to tell me to bring back any sugars or creamers we didn't use. He was short, tanned, had some sort of Asian or island accent. Beware of this guy if he's your server. His attitude stinks, which is even more noticeable because everyone else was so great.

Grounds are amazing. Staff was very friendly and helpful. Onsite security was very present. Very safe environment. Pool and spa area is amazing. Heated pool with an amazing view of the surrounding area.

We had a room with 2 double beds. Beds were small for 2 people. Upgrade the beds to queen size or larger and it would make for a much more pleasurable sleeping experience. Everything else was amazing.

Great view, the staffs were extremely friendly and helpful, great golf course

There is some issue with hot water. The days we stayed were just after the storm which makes it a bit hard. But the staff were actively trying to fix it.

Beautiful grounds and we were given a great room with great views

We arrived at 1030 pm which we ubered from the airport and everything was already closed at resort it would of been nice to have a vending machine for water or soda or received a complimentary water at check in because without a car we were out if luck!🤷‍♀️

Everything except for my comment on what we didn't like. Other than that we were blessed from Top security, beautiful location, so much parking and lovely staff etc.

We could smell weed from in the hallway.. one of the rooms at the end. Sounded like they were having a party in there. Well it was out of our control. Unless smoking is allowed in the room(s)?

it’s clean and it feels like your some where very fancy , the vibe is amazing

they can have more night lights and newer pool furniture but over all it’s amazing . the elevator did not work it was difficult carrying my baby stroller .

Very friendly and helpful staff. The place is very clean and rooms are spacious. We had family from out of town and Pacific Palms Resort did not disappoint.

Nice dog friendly hotel for events in La Puente. Patio dining near the golf course is a plus.

Elevators can be slow when the hotel if full.

Been staying at this hotel on and off for years while attending the local dog show. We ate both nights at the restaurant outside…and a cute little duck joined us

Everything was fine