SureStay Plus Hotel by Best Western Point Richmond

Nice Bad...Very nice size of room!!

I stay in there almost every week and have A LOT DRUNK PEOPLE and FIGHTS on rooms every single weekEND...TRUST EVERY SINGLE WEEKEND!!! The Hotel doesn't have any type of efficient Security Crew!! Some Guest are Disgusting

The hotel was in a very easy to locate area & close to the highway. There was a lot of activity happening, indicating that it's used regularly which was encouraging to see.

The hotel dies not check the messages sent to them when requesting a date change, so they can mark you as a 'No Show' & get extra money from you. Now I have to go through the process of getting money refunded. The staff who was checking me in was very disorganized, he didn't seem to know what he was doing. He wasn't able to find my reservation, even with the booking info & confirmation # I gave him. The staff changed my room reservation to two queen beds from my original one king bed & I was charged more money. The lighting in the room was very minimal therefore making hard to see. There was no channel or guide for the TV & no help from the front desk when calling.

Staff was professional and willing to help, Breakfast was marvelous but need few more fresh foods including banana. Breakfast room need more staff only one lady was running around to fill out the empty food, but she was nice and helpful. Bed was clean and comfortable no bed bugs. Fridge and Microwave were nice in the room, daily room cleaning service was excellent. Overall services were exceptional with this price. Free Parking was another advantage.

Room was comfortable but room fire alarm beeping most of the time for low battery sound. Needs new battery in Room #112. Breakfast was excellent but there is no microwave inside the breakfast area, need a microwave to worm up the food. Surrounding hotel area need some cleaning, swimming pool was clean. Sometimes room Wi-Fi wasn't working, and I had to restart my phone and laptop few times in order to connect Wi-Fi. No carpet in the room need carpet so people can walk inside the room.

Not only did the lobby look nice and clean, but I was excited to find out that the rooms looked even better. I appreciate the staff for up keeping my room during my stay, my kids can be a handful and it took stress off my shoulders. The housekeepers deserve so much recognition, you can tell they love what they do. The location wasn’t noisy, the beds were cozy. You walk out and have a nice view of the mountains and the morning mist. Breakfast was free and I looked forward to making myself a plate each morning. It’s a 15 minute walk from a beach nearby with beautiful views. A cute little town surrounded it with cafes and small shops. No complaints. I felt safe having my kids here. Not only that but this hotel had the best rates in the area, I’m happy I stayed with my little family

Not anything I can think of

Breakfast was lovely and the staff was friendly

We got a room next to the route so we could hear a thunderous noise and also each person talking and walking around

Room was nice--outside looks can be deceiving! Outside entry--not fond of that. Bed was very comfortable and the room & bathroom were nice--clean. Breakfast was great!

Parking was tight. No local places to eat and scary neighborhood to venture out looking! Pool was not clean--we normally never use pools but noticed that. A utility truck parked for overnight stay pulling out in the morning hitting the small car next to him ripping off the front bumper of the small car. Our van was next to small car---glad it was not us. Be aware of where you park.

The free breakfast of waffles, sausage, yogurt, eggs, and more was much better than I expected from free hotel breakfast. Our room was clean and the location was within a few minutes walk of the delightful neighborhood of Point Richmond and the shoreline park

The other nearby guests were loud late into the night and there were train sounds but the hotel did provide earplugs so we could still sleep ok. Another moveable chair would be nice and the beds were too high for my mum so maybe provide a little step stool

Poor flow for breakfast. Pancake maker would have a line that blocked access to most of the other breakfast items to choose from. Loved the outdoor shower coming from the beach as well as the outdoor bathroom.

The setup for making pancakes in the breakfast area. The only thing I could get to was the coffee and juice machine if there was a line for the pancakes. I didn't want pancakes but the other food items in which I continually had to ask people to move so I could get to them.

The room was clean and down the street from my location.

I don't like your check in early policy. I needed to go to an event and I wanted to check in early at 2pm but the front desk lady said she can't for any reason. I even explained I drove a hour in a half and need to check in early to change for my event. Also at breakfast you should add some type of pastry like muffins or donuts.

Very clean, bed was comfy. Water pressure was fantastic and great selection on Tv. Free parking.

AC kept showing an error messages and bathroom could get abit wet when showering due to water pressure 😂 location near train tracks and busy road(complimentary ear plugs were given) personally didn’t notice noice but others did