SureStay Hotel by Best Western San Rafael0

Convenient location off of the highway. Easy check-in process and there was still a plastic guard between the lady and the guests. I arrived around 8pm on a Friday and the rooms had all been sold out--so I was glad I booked online around 3pm that day. Super comfortable beds. pretty clean as well--- I appreciated hardwood floors instead of carpet.

There's not enough parking near the rooms and some of the other guests parked taking up two spaces. I ended up parking right in the entrance slots up in the front of reception, so I was nervous because there was less lighting in those slots that in the regular guest parking lot. We confirmed with the man at reception if it was ok to park there overnight and he was sarcastic in responding back that yes, those slots were still part of the hotel property.

Great room., clean spacious, refrigerator and microwave. My mother had her own spot. Accommodated my handicap mother. Good location. Store and restaurant. close by. Clean room. Breakfast was included in price.

The pillows were awful, They were bumpy. The breakfast would have been great. The other guests made it bad. They were rude and were filling up bags of the foods provided. This left less food and smaller choices.

Quick stop over

Hot water dispenser, located at the reception, inaccessible after 8pm - reception area closed after 8pm. Breakfast is simple - resort mgr will watch you closely as u pick up the muffin/cereals. In-room coffee machine is dusty No refilling of Juice machine when the juices run out

The location (right beside US 101 in the middle of Marin County) was just right for the multiple family-related events I attended this weekend. I had breakfast elsewhere, so I have no opinion on that.

It may be impossible for SSBWSRCA to fix this, but the parking situation was cramped. I was able to find parking each night, but the vehicles were rather close together, so opening the doors was risky.

Lady at the front desk was really helpful getting the items that I needed that was missing in the room like a iron and replacing a defective coffee maker. No big deal walking back to the office for this. Bed was comfortable, room was clean, and it is in a good location near freeway, stores, and restaurants. Also a good cafe across the street. Overall a comfortable and quiet stay.

Nothing.

Very reasonable price, acceptably clean, proximity to highway. Great coffee shop across the street.

No spare parking, so sometimes we got the very last space on the premises. Allowance of smoking meant some undesirable odors near the rooms.

We didn't have breakfast there.

Floor should have been vacuumed better and it sloped quite a bit toward the entry door, could feel it pretty good. Sprayed heavily with room deodorizer or perfume and was really overwhelming.

Is sure back again

Everyting looks great

It was clean

We request for 5 more towels and the stuff only replace the 2 towels we already had when we’re 5 guest in the room

The room was clean and comfortable. No issues.

The location is pretty 'dicey', but that's probably why the price was so good. It's the only motel I've stayed in that didn't have a hair dryer in the room!