Holiday Inn Augusta West I-20, an IHG Hotel

10/10. I’ve been to hundreds of hotels and wasn’t expecting anything above average for a random hotel in Augusta during a road trip. But this hotel is going way up there on my list. Seriously, between the delicious affordable food and great drinks served by the sweetest bartender, it doesn’t get better. Not to mention how large our room was and how clean! And I didn’t hear anything from inside our room, it’s well insulated. Overall a shockingly wonderful stay. Great job!

Nothing, this place is great. We didn’t use the pool area so can’t comment on that. Every amenity we did use was perfect.

The location was a little weird if you're unfamiliar with the area and the fact you could get confused because there's a Holiday Inn Express very close so again if you don't know the area well, especially at night you may have a little confusion but once you get to the hotel and to your room your confusion will quickly turn into joy and amazement! Beautiful, well kept, and updated hotel (with an onsite restaurant/bar with room service), they actually have Dove and Scope toiletries (the little travel sizes were just too cute especially when you normally get some off brand crap with hotel stays, we bring our own but didn't have to use them), the rooms are just too cute and sleep well, especially after a night time swim in the indoor pool and/or hot tub, and you get to wake up to a nice hot breakfast buffet with Simply Orange Juice, none of that fountain crap! Sold! When it comes to rooms I'm very picky and have taught my kids what to look for when picking out a room as far as cleanliness and the likelyhood of their either being or not neing bedbugs and such and even my kids who based on my critiques of rooms over the years were impressed (and we are all rough critics). Honestly there was nothing I could have complained about. Maybe some bad A** kids unsupervised at the pool area which should have been monitored but their mother came in soon enough to get them and we were able to enjoy the facilities splash/chicken-fight free lol.

nothing, it was pretty much perfect. I give it a 10 out of a possible 10! I won't say it is a 10 you know it wasn't like an exquisite 5 star top of the line hotel because compared to that I'm keeping the review compared to other hotels of the same class.

the pool and spa were clean and well maintained. staff was incredible. mike the bartender was great and went above and beyond. breakfast was great and had lots of variety, and even take out boxes to eat in your room. the waffle maker and soda machine were broken so that was the only negative. they offered fresh baked cookies in the lobby and the kids enjoyed that. room was on the smaller side but still very clean and nice.

broken waffle maker and soda fountain

We took our 10 year old for a sleep over birthday party with 2 of her friends. The rooms were not side by side and the staff (John) was very helpful and moved them together without hesitation. The rooms were very clean and well maintained. The pool was nice and warm despite the cold February weather and the hot tub was hot! The breakfast was outstanding and delicious. We also enjoyed the early check-in to decorate and the noon checkout was awesome giving us enough time to sleep in, eat breakfast and still have time to swim again prior to leaving! Our family will be back!

I enjoyed every aspect of our stay. From checkin until we left, the hotel and staff are amazing!!! The breakfast on Sunday morning was amazing. The food was cooked to perfection. The front desk staff very nice. As we walked in they greeted us with a good morning and enjoy your stay. This hotel definitely exceeded our expectations from the comfortable bed to the 24 hour coffee bar.

Sunday morning breakfast setup was superb. There was no empty pans, restaurant area was pretty full but clean. Monday morning there was a different cook. There eggs pan was dried out and empty, there was no butter or forks. Cream cheese out for bagels, no bagels or bread on display. The juice taste like water.

Indoor pool and hot tub is the most exciting part of the frequent stays at this location and the breakfast food will be the best thing you could ever ask of the next morning. Sliced strawberries, blueberries, huge danishes, green apples which are not too common in most places we’ve been to, and the staff are very friendly and welcoming and we love to be there with no worries about any issues at all.

I really don’t know what to say about this place because it’s not a problem to report on

everything was clean. Everyone was very nice front Dess Alan in the morning. Help me a lot at Tammy and Jason at night. Also helped me a lot. They were very nice very welcoming. Also, breakfast was amazing. The lady in the kitchen and outside the kitchen they help me ask me that I will need anything was very polite. Even the housekeeping they were on point with everything the rooms was clean. They also was very courteous and asked me if I needed more towels or just spoke every time they saw me.

there was nothing not to like

Whitney at front desk was very nice when checking in made us feel like it was truly home away from home... All staff very nice and pleasant not sure what the staff name was at bar on first night but she was very nice in getting food for us she could of turned us away being later at night but she assured us it was okay to order Swimming pool and hot tub nice and relaxing Breakfast was really good Plenty of seating in lobby area amd nice place to hang out We will definatly plan on staying here when we are back in town was unfortunate no rooms avalable to us for the last 2 nights we were in town

Room leaked but was able to get into another room Beds are really comfortable but really high to get into

I love this hotel. I am a repeat guest at this location. It is always clean and it is convenient to things that interest me. The breakfast is very good, but it could be included in the price of your stay.

There was a very rude staff member that was answering the phone at the front desk. I called down to ask about late check out and she rudely cut me off and said they wasn't taking requests for late check outs and hung up the phone in my face.

Staff was very nice and accommodating...bed was super comfortable...on-site restaurant was great!! Drinks were great! I will be staying again soon!

I didn’t like the fact someone slipped through the side door up the stairs to their room (next to mine) to sneak their dog inside, which barked for 3 hours non-stop until I called the front desk to have it removed. Besides that everything was perfect!