Hilton Garden Inn Atlanta South-McDonough

This hotel is great. The staff are SO NICE. Don't hesitate to stay here if you want to stay in this area. We just stopped off for a quick overnight to break up a long road trip. The pool is indoor (!) which is something different but we enjoyed it. We were there on a weeknight and the lobby was full of business people dining and drinking in the evening. A positive for the hotel but negative for booking.com--I clicked on the hotel specifically because it had a banner across the top that said "Breakfast Included". I am 100% certain of that. When I ended up making the booking....mysteriously, breakfast was not included. I do not know how that happened. We were so confused and a little upset about it the following morning and we talked with hotel staff. They said the NEVER have Breakfast Included with online booking. Booking.com, what is going on??? The best part of the stay, however, was that the hotel staff was kind enough to charge us for only 1 of our 4 continental breakfasts, on account of our confusion and distress. AND the continental breakfast is really good--oatmeal, bagels, toast, fruit, cereal, coffee and juice. It was plenty for our family. I cannot say enough positive things about the staff at this hotel. They're amazingly nice.

This is not about the hotel, it's about the area. It's in a very business/industry type area and it was hard to find decent food for families. The usually reliable Cracker Barrel was not so great (ran out of some dishes--chicken?!--by 7pm) and the Appleby's was half empty but reported a 45 min wait to be seated.

far enough off the freeway that it was quiet from night traffic

I was in a room that had the ugliest view, looking out the window. With a Brand called Hilton Garden Inn, you expect for the views to be pretty, not dirty air condition units with an old later sitting on top of it. very dirty grungy black sewer like dirt lined the roof. view, not very nice to wake up too… Also public bathroom downstairs attached to restaurant was super dirty with wads of TP & paper towels all over the floor & counters & 3 out of 4 toilets were not flushed and dirty. That was a health issue in my opinion.

I want to personally thank your staff for being so accommodating and helpful throughout a booking mixup and series of other events that happened during my stay that were out of anyone's control. The staff was courteous and understanding. They made me feel like a guest and not just a number. Bravo to this location. 5 stars are well deserved. Thank you! And the food was really good too!

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beautiful place

pool/hot tub was dirty. sun flower seeds in hot tub the day we checked in. waited til following day to get in hot tub but seeds were still there. Breakfast was wonderful but not free plus 8.99 for fruit?? shouldn’t be anything when you pay $183 for a night! Lady worked breakfast ignore me 2-3 times when I asked for juice for my kids…ended up getting it myself and paying for it.

Beautiful place stuff needs more training they give good service but not friendly at all and not professional at all!! That beautiful place deserves better customer service !

I checked out 3 hours late because of work and traffic. I got charged $222 dollars extra. I don't mind a little bet extra or a one more night charge, but I couldn't understand why I have been charged more than a night charge???????

The staff were amazing and helpful. The pool and hot tub were a bit small but nice and warm for our December stay. The room was pretty big. The shower had good water pressure. After we checked out we realized our car battery was dead. The man at the desk jumped our car off for us and was so sweet!

The bed was a little firm for our taste. The mini fridge in our room made a weird loud noise. They probably would have switched us if we had asked but it didn't bother us enough to go to the trouble.

cleanliness, location, ability to have breakfast and dinner at location

no complaints other than it was being remodeled and had to get two Rooms instead of suite it totally understandable notice hours before my arrival time

It was very nice area and the stay was great, lots of things to do in the area

That the hallway and elevators was hot no AC flow and there are no sound proof walls. We never had anyone come give us any new washcloths or towels during our 3 day stay

Plush clean towels in the bathroom.

No coffee to start our day. No one was at the front desk when we arrived. The chair for the business desk would not stay upright. It kept flipping me backwards. Had to abandon the desk and sit on the edge of the bed to work. The thermostat didn't function properly. The room would get excessively warm and then the a/c would freeze us out. Check out room 218. The view from the room was of the roof. Two large exhaust fans and a large spotlight. That's a poor design that needs to be reconsidered in any future design.

The breakfast was amazing loved it.

The price of everything snacks food little cookies that can 2 in a pack almost 3-4 dollars