Microtel Inn & Suites Urbandale

When checking in, the desk person rearranged some rooms so that we were very close to the other people in our party. The rooms were very clean. We all enjoyed the breakfast. Thought maybe there should have been more than just biscuit and gravy and waffles. But we all found something to eat and all was good.

I don't think that there was anything that we did not like. I had left my phone charger plugged in and forgot to take it. I called the next day and they were unable to locate it. I wish they could have found it. I thanked them for checking.

We stay here each year for a conference for work. The proximity to our conference is excellent and the price is usually good. It was a bit higher this year than past years but what hasn't gone up plus the State Fair was beginning. The accommodations were comfortable, breakfast was adequate.

There was a dehumidifier in one of our rooms when we checked in. Also another noisy machine, maybe for air quality. I had intended to inquiry about these items when we returned from our evening activities but was tired and my co-worker and I decided we could probably put up with the noisy machine for the night. I did finally unplug the machine so that I could sleep. When I inquired about the machines at check-out, the dehumidifier was explained. The other machine seemed to mystify the employee so I did not learn why it was in the room nor receive a sorry for the inconvenience.

It was an accessible room. Bedroom was great, shower was perfect to get in and out with shower head in the right place with flexible shower head. Biggest disappointment was the doors getting into the hotel were not automatic or have accessible automatic opener. Very difficult to open a door in a wheelchair with no way to get through two outer doors.

See above

Room was clean, quiet and in a good location. Suite seemed roomy and sofa and bed were comfortable. Staff was friendly and accommodating. Breakfast was adequate but I was a little surprised there was no cereal or milk. Still, I was glad that there was a breakfast option! The heat worked fine and wasn't noisy. I liked the treadmills in the gym area. The price was very reasonable.

Halls could be cleaner - things just looked a little "tired". Hair dryer didn't work, but manager replaced it right away. Fridge was cold and froze our pop and apples - needs a door to separate the freezer section or knob for temperature control (which was missing). Did not tell manager until we were checking out - it may have already been taken care of.

Good location Nice beds

Found 3 spiders with webs...just typical house spiders but they were the drawers and in the shower. You could tell the staff don't look or clean in certain areas A spotlight right outside our window even with the curtain closed it looked like it was 11am instead of 11pm

The hotel is well located right off the highway The central elevator made it easy to take our dog outside for a quick night time visit Grassy area for pets. Unless you are traveling alone, spend a few dollars more for a queen suite. The single queen room was a bit small. Lots of fast food and restaurant options for dinner. Free breakfast simple but better than nothing. Pet fee $20- higher than most. $10-15 is more appropriate. Beds comfortable and room very clean

They let us extend our stay twice. The room was a perfect size for us. The location worked well, breakfast was convenient, and the man cleaning rooms was terrific about keeping us well supplied. (They don’t clean occupied rooms right now, so we would catch him while he was cleaning empty rooms to get fresh towels and toiletries.) There was a window seat.

Desk staff was uneven in their service. They don’t clean occupied rooms. The waffles came out both undercooked AND dry.

Easy on/off highway. Clean and comfortable. Was given an upgrade to a suite without asking! Great value. Would stay here again.

No one was in the kitchen area at breakfast and the tables and counters needed cleaning. TV was placed above the armoire. Too high and difficult to change channels.

The room was perfect for just 1 person. It was a small suite and had all the things I needed for a weekend stay. The room was clean and no interruptions or people bothering me for the weekend. It was a great stay.

I would have liked some hot options for breakfast. With lots of people vaccinated now, I had expectations that there would be more options for breakfast. It was okay but would have prefered some hot options

The room was clean. Staff was pleasant quiet place nice location

It snowed at 11am the walk was still snow covered so we had to walk through it to load our bags I'd swear the bed was a double not a queen but it was comfortable I was not able to connect to wifi but not sure why