Homewood Suites by Hilton Shreveport Bossier City, LA

Everything!!! exceptional stay even with the renovations all the people that I came into contact with from the security , Mr Daniels, to the front desk, the gentleman that checked me in, the breakfast cook, really love her! the dinner cook, Leighton who sang for me, and last but certainly not least, Heather who was exceptional in helping me even though I had been difficult with her and she still assisted me greatly so thank you Heather forgive me for being short with you but you are a winner!!! I will be back.

This is hard because all was good, but a floor that doesn’t house pets

Overall the pool and size of the room was fine!

It appears that the A/C unit was not working properly which lead to a restless night! The breakfast was absolutely NOT good at all! Where did the waffles and potatoes come from? Why isn’t there a waffle maker? For the amount of money that your customers pay, there should be better food. The potatoes were soggy and not crisp! The waffles were just sad! The juice was not good at all! I would stay again because the room size was great! But these other issues need to be fixed! As nice and classy as the place is represented with the accompanying cost this should be considered! Thanks so much for your time and consideration.

The room size and pool was great! However, the cost was somewhat pricey and could’ve been cheaper.

The room was pretty warm! It’s summer time! Our stay should be pleasant! Fix the units! The breakfast was just ok, at the price paid there should have been better options such as omelettes and a way for us to make our own waffles, the waffles were terrible, the potatoes were soggy and not crisp and the juice was not good at all!

The receptionist was attentive and efficient. There was a nice seating area as well as we waited to be processed. The building itself was easy to navigate and the elevator was fully operational and spacious. The room was immaculate and had multiple rooms.

On arrival, on Labor Day weekend, we reserved our room way in advance but they got overbooked and our room was given away. I held my frustration to see how this would be resolved and gladly I did because we were given a room in the Garden Inn which is located in the same building; also we were offered free breakfast.

The breakfast was fair. Food was hot. French toast and pancakes was over cooked.

When we arrived at our room there was a light out in the kitchen. A tile had come off and it looked like liquid was spilled on the wall. We told hotel management twice. The light was fixed the next day. The tile was never fixed and the walls weren't wiped down.

The room was great. My daughter had her own room and bathroom just like at home. It was great we loved it and will stay again!!!!

The housekeeping staff could have been more attentive. We asked for more towels but we didn't get any more. Had to go to front desk to get more towels

The room provided was very spacious, clean, and decorative. You are located by plenty of places to eat and shop.

I was charged a little higher than expected.

The clean rooms. Location

Everyone was great but it is minor about having note pads and pins or pencils if you need them. Other than that it was great.

Saved our lives escaping from Hurricane Laura which nearly destroyed Lake Charles! Margarita and all front desk staff were great. Food service wonderful! Stayed over a month, adding a week at a time. Having daily breakfast and 3 nights a week evening meals were priceless. All staff was kind, efficient and helpful. My pets were welcome, so I was happy!!!

Fire alarm went off several times due to some problem in the system. It was heart-stopping scary! But all else was great at Homewood Suites!

Spacious room, staff friendly and welcoming, facility nice decor, Great cook the food was cooked well. When I needed something the staff took care of it right away.

Need to clean more thoroughly. Refrigerator, kitchen, bathroom. They would run out of food before breakfast was over and they need more variety of drinks, yougart and cereal.