Hilton Shreveport

Went to check in, they had me nowhere in the system although I had the confirmation number from booking.com. I had no choice but to book a room while standing at check-in at a much higher right. Tried to contact booking.com with absolutely no success and no response. Still trying to get them to refund my money back. This was my first time and experience with booking.com and will never use them again. Frustration, embarrassed to check in, and still trying to get my refundfrom booking.com.

Clean, comfortable room. Had a bar and restaurant.

I valeted my car. When I need to leave they had no valet attendant (he was handling an emergency and would not be back for 45 min. “I was welcome to go get my car myself”. I told the staff that if a hotel provides valet - some people need it as they can’t gracefully drag their luggage to a parking garage down the street. The is a large, well staffed hotel. To have one person only that can retrieve cars is just poor operational management. Guest experience should be seamless. We are no longer in COVID days where nice hotels can apologize for crappy experience because there is only one person to get the car. This hotel needs to upgrade their operational management. I had a decent experience in the bar / dining room. But many around me never got their food or drink. .

Appreciated the coffee. The desk persons were pleasantly helpful with city directions.

Would have liked to have restaurant menu in the room, and a small note pad/pen on hand.

The restaurant/bar in the hotel was clean and inviting, reasonably priced and customer service was good. I loved that there's a coffee shop in the hotel. Hotel is clean and comfortable. T.V. in the room had capability to blue tooth to personal cell phone apps.

The bed was not comfortable and the tub did not drain.

It's clean! We love it, it's easy to check in. I can compare this from the hotels in SK that are actually following covid-19 guidelines! I am impressed! We feel safe , my daughter love's this hotel!

I was there for Geekd Con and the Hilton being attached to the civic center was the biggest bonus it made the money spent on the room worth the price. Staff and everyone were great! Thank You!

Having to pay to use the parking garage when I am already paying for a room for 2 nights and then also paying to go to an event hosted there.

the property was definitely up to my standards. beautiful, peaceful and clean for the most part

the staff were not friendly at all. I had an encounter with the housekeeper who stated she was the supervisor. I pulled back the covers on my bed to make sure I didn’t see traces of bedbugs and underneath the fitted sheet were crumbs and hair. I called the main desk to get this taken care of. someone was sent immediately. once the maid arrived I explained to her what I needed. I also asked for new linen but she RUDELY STATED “I cleaned this room myself. this is clean linen.” um, obviously you didn’t do a good job of cleaning because there’s crumbs and hair in my bed!! she continued to have a bad attitude but did was she was paid to do. I didn’t pay hilton hotel over 300 for 1 night to receive back talk and irritability from a maid. get this fixed immediately

Location, comfortable beds, rooftop heated pool and friendly staff.

Floors were not clean especially in the hallways. Didn’t have a snack station or vending machine working. My granddaughter left her beanie baby elephant on the bed. After checkout we tried to get it back, but housekeeping didn’t turn it in.

Comfort quiet convenient clean

Restaurant was understaffed and had fly problems. Food was very good. Service was incredibly slow bc only one person bar tended and waited tables- not her fault.

Actually had hotttttt water in this room. I needed to feel like I showered in a sauna lol and it was absolutely great...Our last stay the room water appeared to be adjusted to a setting apparently cause it was not hot at all. But this time I was more than satisfied with my water temperature.

The hotel guest next door had littles ones who woke up crying around 6-7am. Broke my sleep, walls are too thin. I could hear them for the duration of my morning. Gladly I had to get up and ready for church however I could have gotten up at 8:45 instead of 6-7am.