Hilton Garden Inn Independence

Breakfast was good, having the hot breakfast option instead of a simple continental breakfast was nice. The location was good, the venue for the event/convention was great and the staff were wonderful.

For some reason housekeeping neglected our room. It was not a major issue however by the last day our trash can was full and needed replaced. In their absence we made the beds each day. I was surprised that they never came, had it been a major issue I would have contacted the front desk. The event we were there for was held on site. This meant we were in the room at times during the day. This could have interfered with the normal routine of the housekeeping staff.

I liked the breakfast buffet. The locations were excellent. We stayed in the Holiday Inn coming and going and I would stay at the Holiday Inn again. The Holiday Inn on the way home was connected to a steak house, I think it was a Ponderosa. It was very convenient to have the breakfast buffet and the steak dinner within walking distance. The rooms were clean and equipped with a hair dryer. Since I wash my hair every night that was very convenient. The rooms were clean and the bathroom also had soap and lotion. The beds were comfortable and the air conditioning was running and quiet. I was very pleased with the Holiday Inn at all locations.

Large room with very comfortable desk that was perfect for work, nice office chair. A large one-sitter couch with foot rest was a very nice surprise, sitting and relaxing watching TV there with a cup of coffee was pretty great. Super comfortable bed, nice soft and clean sheets and very quiet area, and the attached restaurant is amazing !

Due to the location being kind of far away, it will take quite long to get an Uber, about 20 minutes wait for every time I needed to use it, if you are driving there is nice large parking space so is not a problem.

No breakfast coffee and pot are provided if you need it

Needed supplies such as towels paper etc.. Sandra brought them right over I didn't discover the other items needed to wash dishes with in the dishwasher and trash bags were also missing until we got ready to leave we ate out every day so didn't need the kitchen. Would definitely stay again and totally recommend the Winkleman location quiet neighborhood.

The staff who were at the front desk when we checked in were from the Sales department, and gave us and other guests some nice perks - breakfast tokens and laundry detergent at no charge. The next morning the staff were different people of course, but were just as nice, asking about our stay as if they really wanted to know. It was a nice interaction.

The common areas of the hotel were in good shape, but our room needed some updating. The door wouldn't close without a serious effort, which probably bothered other guests when we had to pull or push it closed pretty hard.

The bed was comfortable, we've been camping for 3 days at this point

The sound the toilet made when flushed. SO LOUD and it lasted FOREVER (I guess the length it took to fill the tank). There was a black ring around the shower drain. Maybe permanent, maybe mold. I didn't want to know.

Staff was very friendly and helpful 🙂! Always someone at the front desk, no matter what breakfast was great and made to order,,planning to stay there in November when we go back!

Morning desk was very kind, got us coffee and muffins, even after breakfast time. Did promise to add points to your account...but have not seen any yet ☹️

Front desk person was disgruntled from the people ahead of us. Just handed us cards, didn't mention where the elevators were, breakfast ect...then the sink was not clean. Looked like someone dumped coffee out, forgot to clean afterwards.

I did not receive booking.com price. They charged me more . I have emailed them but not heard back. My total was to be $136.70 and I was charged 167. Doesn’t do any good to use this site then .

Good location.

We thought it was a bit pricey. Many hotels offer the same accommodations at a more reasonable price; however, we were travel weary and chose to stay rather than do any more driving.