Quality Inn & Suites Watertown Fort Drum

Check in was extremely easy. Front desk staff was friendly. We stayed in the suite with a kitchenette and is was very spacious. Bed was actually comfortable.

Breakfast was not the greatest. Ended up walking to McDonalds next door. No elevator for the second floor. Luckily my elderly mother was on the first floor. Wish our room had a chair or sofa to sit on. All we had was our bed or a little table with chairs in the kitchen. Something more comfortable would have been nice. Worse part of our stay was getting locked in our room and not being able to get out due to the door latch/handle not working. We were locked in for about a half hour before my husband pried the door open. Management immediately replaced it and was very apologetic. Would have appreciated a discount on the room.

great comfortable bed and spacious rooms.

The fan/air conditioner unit smelled bad! It either smelled like spoiled milk or urine. I stopped running it as the smell overpowered the room. Not sure if these have filters but if so it really needs to be changed. A bug also crawled out of the vents in the front of the unit, which I believe was a silverfish, I promptly killed it.

This was our second visit.breakfast was good,very clean area.parking lot was well lit and doors at the rear were locked at all times.room was spacious and cable tv channels were sufficient.

The only complaint was the water. I assume it is well water, and expected it to be on the hard side. On our first visit, it wasn't that bad. This time, the water was white, not cloudy, but white. My wife always brings a kettle, and when we got home it looked like paint had splashed all over it.

Clean big room ( king with a couch) quiet.

Did not like the shower had a curtain that you could not keep away from you during a shower needs replaced with a door . And could use a better breakfast. Very little to choose from.

The staff was amazing. The room was nice. The bed was comfy.

You could hear everything! People coming in and out of rooms, door shutting, talking. Traffic. One night, all night long into the early hours, we heard what sounded like people moving furniture across the floor and pounding above us.

Nice value. I needed to check in early and they were very accommodating. Room was super clean.

I HIGHLY Recommend using the entrance off of 342 and not the Rte 11 Entrance. The Speed Bumps will do damage to any low riding car and potentially any normal riding car/mini van. They are really overkill.

3rd time stay. The hotel has improved after covid. Was very comfortable with our stay,very quiet at night.Breakfast was good for us plenty to eat.I would like it toast or bagel were added.Will stay again when I return to the area.Work crew was very pleasant,thanks!!

We normally stay in higher end hotels (not meaning to sound snobby) but this hotel was nice for the price. The room was smaller than what we are accustomed to, but the big important thing was it was clean, comfortable and I would not hesitate to stay there again. It was in a decent area that I would not be warry of walking out at night, so all in all it was a good spend.

I have no negative comment.

Parking space as I had a motorhome to park. It was quiet.

Breakfast was under minimal. No bread to put in the toaster. Coffee was way too strong. We are espresso drinkers. When we have to drink regular coffee, stronger is not synonym of better. To us, regular coffee is bad and strong regular coffee is just worse. But hey, I booked with booking.com and ration quality/price was great.

Staff was friendly and the location was convenient. The room was comfortable and clean.

The breakfast left much to be desired. The coffee was almost undrinkable, and the only options were juice, waffles, or cold cereal. A better coffee maker, and maybe some apples an bananas would be good. Also, our room door was very difficult to open and close.