Hilton Garden Inn Grapevine At Silverlake Crossing, Tx

We liked everything about our stay except the breakfast which was really a disappointment. The staff was all very friendly and helpful, the room was great!

The breakfast was the only disappointment. It looked like the free buffets we have gotten in all the other hotels we have stayed at - so was surprised to find it so costly. The eggs were not cooked well enough and there wasn't a microwave to heat up the danish. The bacon was good, along with the potatoes. Then, on top of the $18 buffet, a glass of OJ was $5.00 - that was really over the top, especially when they didn't say how much it would cost when asked if we wanted some.

Well, I was unable to stay (3) nights due to Icy Roads in the Dallas/Ft. Worth area. When I brought this to Booking.com's attention and asked that I not be charged for Thursday night, February 24, 2022, I was told it be taken care of yet, the charge still appeared on my final bill. If there was a credit, it has nor shown up at my bank account. Will you please confirm that the credit is going to go through? Thank you.

We did receive clean towels however, the room was NOT straightened up? Is this something you have quit doing? It always nice to come in from working to a nice clean and inviting room since I was not at home.

Food was really good. Great selection. We had redfish which was delicious Breakfast was pretty good too. We just had eggs and toast Bartender was amazing actually ALL the staff was absolutely amazing

The bathroom was a weird layout kinda narrow. Which who cares really it was very clean and beautiful. But it asked for a negative lol

The location is great, the customer service is spectacular. I hear the food is excellent although I didn’t eat there. Everything was so clean so I know housekeeping does an fabulous job. The fact that they will charter you anywhere in a 5 mile radius/drop And pick you UP?? Saving you money on Uber and gas?? Amazing. Will be going back!!

I wish there was a courtyard in the shade.

It was new. It was quite. It was clean.

It was a new facility and it wasn't found on the GPS. I drove around for 2 hours trying to find the location. Finally, I had to call the hotel to get information on how to find them. They had to give me the address for the hotel next door so I could locate them. It would be much better if breakfast was included with the reservation whether you wanted it or not. There was a lot of confusion with that. It would be better to have ice machines on every floor.I wish that check out was at 12 instead of 11...lol!!!

I loved the room. Very allergy friendly. The bed and pillows were very comfortable. The room was large and the large shower was one of the reasons I booked the hotel. We were very happy with our stay for our 20th anniversary. The bartender,Mason, was amazing. He created the perfect drink for me with my allergies and was a joy to tal to. Very happy we stayed here for our special weekend.

Can’t think of a single thing.

We enjoyed all the time at the hotel, all the staff was very friendly, but the waiter her name is Maria was very nice person all the time she had a happy face talking to the guests… for sure we will come back again

Nothing, everything was good

It was quiet and comfortable. The staff was excellent. The breakfast staff was very good, but I forgot to tell that we had breakfast with our room and ended up paying for it instead!

I don't like the breakfast part not being part of your room.

Very comfortable bed/pillow and clean facilities.

We (3 adults and an infant) were nearly stranded at the airport at midnight because the night shuttle driver apparently called in sick and the first person we talked to took an "I'm sorry but nothing I can do" approach. Fortunately, we were able to reach a supervisor before he went home who picked us up at the airport. Had he left we may have spent the night in the airport as we couldn't reach a taxi service either.

hotel arrangement is amazing, location and decoration, breakfast is so good, all people are so professional and attend all customer necessities

By mistake, I didn't rent a car, so I use a taxi service, so in front desk didn't mention anything about shuttle use, the last day people from shuttle offered the service