Holiday Inn Express Hotel & Suites Houston Energy Corridor - West Oaks, an IHG Hotel

We found several items in the room from prior residents, such as toys and empty water bottles. These rooms should be thoroughly cleaned, especially during an ongoing pandemic.

Breakfast was disappointing.

The room was clean, efficient, and I felt comfortable being there. Fresh towels were provided upon request and regular amenities were there too. The location was convenient to many stores, which include Walmart, Home Depot, as well as many smaller boutiques. There were also many restaurants nearby from The Olive Garden, and Red Lobster, to McDonald.s and Taco Bell. The hotel sits in an out of the way location alone, so you don't have to deal with a lot of traffic getting in and out of the hotel parking lot.

Although the hotel did provide a complimentary breakfast, There was a small problem with the staff during the serving time. My husband went down to get some coffee around 6:40 a.m. and was told by the staff (a Hispanic woman) that breakfast would not be served until 7:00 a.m., so he went outside to smoke a cigarette. However, when he returned five minutes later, their was a Hispanic family sitting down having breakfast before 7 a.m, and needless to say he was a little dismayed by the disparity of treatment, but it did not dissuade him from enjoying the hotels overall ambience and experience.

Breakfast was better than expected. The room was large enough to accomodate family. The couch could not be made into a bed the spring did not hold mattrresse. when i booked the reservation and was given the price i did not expect as good as we got, the location was great, Great hotel for the price and it was very clean, will recomend to friends and will defintely stay there again

The couch

The customer service from the Receptionist, the room are very clean. The Breakfast l liked it. I was You introduce Lunch.l loved the Place.Am definitely coming back in December. Keep Upthe good work.

Nice staff. Enjoyed free breakfast.

We live in town & our A/C had been out for a week. Wanted to stay at a hotel over the weekend to get good nights of sleep. The room temperature never got really cool. We stayed 3 nights & never got housekeeping services - trash emptied, fresh towels (even when set outside room door). Ice maker on 3rd floor didn’t work.

Breakfast was good, freshly made and sufficient enough with various varieties.

None

Everything went well. Staff was very courteous and helpful.

Had difficulty entering room. Key would only work at times. Bed was comfortable but not the pillows!

The location was great. Staff was very friendly and helpful. Gym was better than my last hotel stay.

Breakfast left something to be desired.

Breakfast was delicious and hot. Provided everything we needed and went above and beyond if we needed anything else. Would recommend.

I did not expect the hotel to be as standard as compared to the money I paid. I was so excited and I will come back again.

Everything is fine