Best Western Plus Palo Alto Inn and Suites

The staff were very friendly....maybe not so much the breakfast server who made a smart remark when I asked if i can have 2 items, then I asked for the 3rd and she reacted with "so you want all 3 then?" With a little bit of an attitude. The room was cleaned well, the location was great with a Jack in the box right next to it and convenience store. Lobby was nicely decorated for Halloween and due to shower head issues in the morning, they allowed us to extend our check out time to 12pm.

There were 2 of us on reservation for 1 night. We got there at 3pm, so showered that night and again in the morning but were left with only 2 large towels, 2 hand towels, 1 floor towel, and 1 wash cloth. I would have preferred at least 4 large towels to 2 days of bathing and 2-4 wash cloths for showering. The desk chair upholstery needs to be cleaned. Looks very dirty, but more stained than anything. Refused to sit on or or place anything on it. The indoor pool was being worked on so could not use. Would be nice to know these things when booking versus after the fact.

Hotel was very clean and the staff were very polite and helpful. Hotel had a complimentary breakfast with the works...waffles were the best part, but the breakfast bar was always stocked and fresh. Our room had coffee, mini fridge and microwave. Beds were comfortable and bathrooms were clean! The only issue I had for our stay was that when I booked I requested a room with a bathtub but when we arrived the hotel was completely booked and the room they had set for us only had a shower ... it was a large shower but I was looking forward to a relaxing soak...we did use the hot tub and pool which were clean and usable... this hotel was approximately 15 to 20 minutes from down town San Antonio and just a few minutes from a few fast food joints...and 15 minutes from the At&t center...overall we will be booking this hotel again in the future!

I didn't like that our room was only equipped with a shower...everything else was nice

Staff were very helpful A hot Breakfast was offered

The bed wasn’t very comfortable. I would have liked a softer, more comfortable bed. Breakfast - When my friend went downstairs to get breakfast the last morning we were there, he went down 2 different times to get breakfast. The 1st time he was able to get a little bit of breakfast for me and then he went down again to get him some breakfast for himself and it was totally out. He waited a bit to see if they were going to put some more out and they never did while he was waiting.

Check-in was very good. Christain R did an amazing job. Very friendly and very helpful. The gentleman who worked the next shift after him was also very helpful and friendly. This person and I wish I would have gotten his name honored the same price I had gotten online because I needed to stay a little longer than I booked for. Breakfast was amazing. The food was very fresh and well stocked. The ladies did great. Cleanliness of room. Very clean, the cleaning staff did great..

As mentioned earlier, I needed to stay a little longer than I booked. I thought I needed only one night, but I really needed two. So the first extra night, the gentleman was very helpful and did honor the price. I realized I was going to need one more night to help my daughter move.. This would have been on 30 November. There was an older gentleman who was working the desk, NOT very friendly, or helpful. He charged me $14.00 more and checked me out without even telling me. I found out by going back to Christian that I was checked out , so I had to check back in.It's not very nice if you ask me! Because of Christian and the person that took over the shift right after him. I gave a high rating. The older gentleman is lucky I didn't do it on him!

The hotel was overall really good, according of what we paid. The check in was really fast, the room was ready and clean when we arrived. The lobby, dining room and restrooms were really clean. The rooms have TV, microwave, mini fridge, everything what you will need. The a/c worked perfectly. The bed was so much comfortable and they cleaned our room all days, and left clean towels. Really quiet hotel, and located near main highways. The breakfast was from 6:30am-9am, and it was really good and complete. It has free parking and ever when we arrived at midnight one night, we found a good near parking spot. The check out was really fast too.

The room had a strong musty smell everytime we entered the room, located mainly between the door and the bathroom. I found a roach on the desk the second night when we arrived, but it's Texas, so we know that's really common. The elevator needs maintenance. The vending machines were not working at all, the one on the first floor and the one in the 4th floor too. We had to go to the gas station next to the hotel if we wanted something. The carpet had a pink stain next to the bed. Our room didn't have a safe box, I don't know if any of the other rooms had one. And our door lock (level handleset) wasn't working at all, we have to depend only on the lock guard that left a limited door opening.

The receptionist was very friendly and helpful when we checked in. She told us where all the amenities were, including the pool (and it was cold outside...lol). The room was clean and just the right size for the three of us. The bathroom was clean and the shower worked great, no complicated faucet to deal with. We had a very comfortable night. Breakfast was very good with a large selection of items to choose from. We'll definitely stay here again if we're ever in the area.

Getting into the hotel was a bit confusing, not sure if it was due to some unfinished construction.

Loved the fact that the room was colder than the hotel/hallways. It feels nice to finish a long day of walking in the hot sun by being surprised with a cold whoosh of air as you open the door to your room. Also love that there was a jack in the box right outside.

I do not really have anything to complain about, but if I have to complain about something: I didn't like that the Jack in the Box was within walking distance from the hotel but did not accept walk-in orders. You HAD to order food through the drive through and you NEED a car. So we had to walk all the way back to the room to get the keys and then get in the car and then go back to Jack in the Box.

Beautiful facility and great breakfast. The room was nice, clean, and comfortable. Housekeeping was very attentive. It's in a nice location with easy access to the highway and interstate. Food spots and a Walmart are within ten minutes drive.

The walls are thin. We could hear everything. Parents next door to us screaming at their crying child the first night and then kids running up and down the halls the third night. The hall on the third floor was so hot. There were no vending machines for snacks and the options in the store they kept was minimal.

We checked out and started back home, when my husband realized he left his wallet in the room, after we had been on the road for 30 minutes. We went back to the hotel and asked if it had been turned in to the desk. The agent on desk duty already had the wallet and returned it to my husband. The maid had found it and gave it to the desk. Was so thankful to the staff. It is so nice to see such honesty and helpfulness from this staff. We will definately stay at this hotel the next time we are in San Antonio. Thanks to all the staff!

Have no complaints, was a great stay.

The room was very spacious clean and comfortable

Housekeeping came into our room the first day after we got there but only partially made one bed and switched out the towels but left three instead of four even after taking the four dirty ones. I just wish there would have been a do not disturb sign so I could have put it on the door cuz I usually don't get housekeeping anyways and it made me very uncomfortable that they came in and barely made a bed and changed the towels. I wasn't impressed with the way breakfast tasted.