Best Western Springfield Hotel

Pool was NOT HEATED. FIRE ALARMS due to toaster malfunction...not cleaned out!!! Partiers congregating by elevator 1st floor. Rude as I asked to please let me thru.

The loud idiots hanging out by elevator and Amusements entrance. In or out, else move.

Both breakfast and the coffee in the lobby were awesome! Having coffee available all day was even better. I liked that the room felt clean and that it had a microwave and a mini fridge. We had plenty of towels and free toiletries. It was also nice to have a TV in the room.

The bathroom was tiny. The king bed took up most of the room space. The pillows were flat, although my friends said theirs were fine in a different room. The blankets were very thin.

Easy access from highway. Room was spacious.

Beds were hard. Not really sure if the heat was turned off in the pool due to a scheduled maintenance that was happening at the end of our stay. Pool was freezing.

location right off highway, super friendly staff, great assortment for breakfast, comfortable beds, large rooms. clean!

my only issue which isn’t even major was the pool was chilly. would have been nicer if it was warmer. other than that , I was very pleasantly surprised at how nice this hotel is.

The hotel was nice and as expected. Comfortable, clean and the staff was nice.

The market rates in that area are very high. I would have chosen a different route but I wanted to visit the Vermont Country store. So we paid $290 for a nice but basic room.

The location was close to visiting friends, very clean and the room was spacious. The staff very nice especially Irene.

The location of my room would prefer away from the stairs next time due to noise early morning with children running next door. Only one TV in the living room but we made it work.

It was a very good room. Nice comfortable beds. Nice tv well placed. The shower was okay but don't like the funky shower curtain, It is hard to close thus floor gets wet.

I understand the need to economize and have no problem with beds not being made every day on multiple night stays. But some basic things should be done like trash baskets emptied, wet dirty towels removed and coffee station restocked, especially as none was available. for breakfast

Great location, near I-91 interstate highway. Clean rooms. Good WIFI. Very friendly and professional staff. Highly recommended.

Lack of warm fresh made breakfast. Only "Grab & Go" items but a lot of choices.

Breakfast was weak - but Covid constraints were the issue, so no worries. Location was convenient to ski areas.

Noisy kids running around the halls; we asked to transfer out of disabled room as we were not disabled, they said this was fine but we still had the disabled room (again, no big concern.)

Quiet , clean very comfortable

Didn't like having to use room key to open all doors including the lobby bathrooms. We got there to early for check in and had traveled for 3 hours and needed a bathroom. Thank goodness a young girl was coming out and let us go in.