Hampton Inn Richmond-West Innsbrook

Even with rain and equipment issues, little details were always taken care of. Always a fresh coffee bar set up ready to serve 24-7. Anything we asked about, they usually offered the next level up as well as meeting the basic request. That made me realize they were trained in hospitality.

Every site runs the risk of something breaking down. Because they were on top of things, they could respond to issues without falling behind. They worked really well together, with professionalism. That is refreshing to find today.

breakfast was good. staff was extremely friendly. Every single staff person i encountered was genuinely happy and nice and talked to my kids and made their stay better in my opinion. my kids speak and say hi to everyone and some people just ignore or say hi. everyone kinda had little conversations with them for instance when i was checking in or at breakfast or even just in lobby. made the boys feel important.

honestly nothing comes to mind. they did run out of waffle mix at 8:30/9 for breakfast but i don’t like asking for things so there was plenty that i could choose from. every time i turned the corner i saw a guy coming and refilling so they were definitely attending the buffet, i even left some trash like at the edge and i had to go around the side to drop off the stuff in my hands to my son and not even a minute went by and i remembered and went to grab it and they’d already come and picked it up. it was clean and everything was stocked. they’d have known about waffle batter if i said something or some one else did but it wasn’t the hugest deal to me so i didn’t ask.

Our stay was nice and quiet. Room was clean..Bed was comfortable. We forgot a few items but was able to step out and go next door to the 7/11 store and come back. Breakfast was good. You had a choice between making waffles. They also had bacon, eggs, oatmeal, pastries, cereals, coffee, juices available. Would stay again.

There was no microwave in our room. We were able to use the microwave in breakfast area. One of the elevators are down but the wait for the elevator wasn't bad and we used the stairs too.

The hotel was clean and the staff was helpful, friendly, and professional.

There were gnats in the lobby. They got into the container where the muffins were kept. They flew all around us when we sat in the lobby to eat. I suggested they put a sliced potato where the food was. The gnats will lay their eggs on the potato and eventually they will all die.

I always look for a Hampton Inn, so I arrive knowing what to expect. Staff was courteous and very helpful. Alexis at the front desk was very helpful and kind getting us into a room, even though our booking.com reservation was not showing up. She also supplied us with water bottles upon arrival as it was very hot outside. Marty at breakfast could not have been more kind, pleasant and helpful as well. Room was clean and comfortable, hotel is in a nice location set back from the main drag, but convenient to shopping and food. Check-in through check-out was a breeze.

The breakfast was very tasty and offered varied good choices. Excellent coffee.

The only thing that I would suggest is just a little more friendliness from the desk staff - smiles and a greeting go a long way to make a traveler feel welcomed. Also, there was a used washcloth hanging on the rack behind the bathroom door when I arrived.

Staff extremely friendly and helpful. Facility was very nice and clean.

Booked 1 room for 5 adults....was given a room with only 2 queen beds. Very uncomfortable and should have been made aware of this before checking in.

Great rooms. Friendly staff. Wish the pool had been open but it was October so I understand

That the pool was closed and need at least one large trash bag in the rooms and pillows doe the pull out sofa bed

Staff fabulous. Darren was great at night and day person at desk was so nice . Coffee all day by desk area was delicious , fresh and hot. Also breakfast lady was delightful and served a great hot egg and sausage breakfast. Had waffles also that are self made. Wonderful stay. Facility newer and very clean . Would stay there again next time in town . Highly recommended.

Good location with restaurants walkable to. Big room and comfy bed.

Breakfast finished earlier that other Hampton’s on our trip, so missed it. Ten minutes late and they just said it has ended. Very blunt.