Extended Stay America Suites - Washington, DC - Sterling

The young lady who checked me in when I arrived after 10 pm was very friendly & accommodating. After explaining that she had to put me in a different room type than the one I booked, she apologized multiple times for it despite my saying that I was okay with the room selected. That was the type of customer service interaction I believe we need more of today.

The hallway leading to the room in which in was booked reeked of cigarette smoke & pot even though all of the doors were labeled as "non-smoking". The smell was very heavy & immediate. Also, there was dog poop everywhere (in the grass) outside of the building. I looked out of the window of the room into which I was booked & could see that dog poop had been allowed to build up.

Great staff, very friendly and helpful. Thank you given that it was my first time in the US from the United Kingdom. Thank, Alfred

okay

I got double the charge when I go u there and I payed online and because apparently the pay online didn’t go though so they made Pat there

Clean, staff was friendly. Breakfast was ok

Was all good

None

Have bathroom more clean

The room had a stove and refrigerator and a very small microwave. The beds were comfortable. The air conditioning worked well. Free parking. Good location in that there were several good restaurants within walking distance.

The room was not cleaned particularly well. The elevator was broken for half of our stay. Many of the items such as coffee maker, toaster, plates, pans etc. were not in the room and you had to check them out from the front desk. The TV remote did not allow you to turn the TV off; you had to get up and turn it off from the back of the TV. The room had only one chair although they furnished us with another when asked.

Reachability to and from airport. Not too far and not too close. Connectivity to airport is good as well.

Room at first seemed clean but it slowly started to stink. Under bed was never cleaned looks like. I saw parcel boxes, trash, beer tins, what not. Yuck.

The bed was comfortable.

Bathroom wreaked of marijuana!

They charged me again and I paid at the facilities

They were good about giving me a refund for the 2 days I did not stay when I checked out 2 days early to move to another hotel.

I did not appreciate having to drag my luggage up 2 flights of stairs because there was no elevator to the 2nd floor. There is no carpeting in the room so the floor is cold and hard and the room is noisy, especially because I could hear the neighbors and the traffic on 28. I also am not comfortable staying in a room where my door leads directly outside rather than through a hallway.