Super OYO 504 Tuan Anh Hotel

Lovely staff lovely food

Location to bus stop was very close.

Check in staff did not speak English.

The room itself was very nice and spacious.

The location isn’t ideal. Not many food options around and near a busy street. Bus stop is close at least

The price was really good. We asked if they could do washing and they charged a good price.

It was a bit far and the room was really dirty. The sheets had blood stains on them.

It was clean and room was pretty big.

Bed was so hard I couldn't sleep, it felt like sleeping on the floor also the location wasn't the best

nice people

worst part was the bed. rock solid. I thought others that I slept in were bad. laying down on this didn’t move it a touch. didn’t understand the point of it. might as well sleep on the tile floor. didn’t sleep whatsoever.

Worst experience ever so didn't like enything.

Come to hotel at 8pm after 24 hour bus ride from vientiane to hanoi just to be rejected stay there. Guy working there was rude and obnoxious and he had laugh of situation... I was rejected stay even after I message them to tell them I will be arriving between 6pm and midnight and they confirmed that... Guy working there told me they gave my room away as I didn't arrive before 4pm... just wtf?? Not fun to deal with that after been tiered from traveling but now kind of glad I didn't stay there as that hotel and the guy working there had some weird unpleasant vibe.... Recommend everybody to avoid this place !

The rooms were fairly well maintained.

Everything else. I got scammed by the hotel owner, put in a dangerous situation with no outside help available, and had no recourse. The staff are unhelpful at best, scummy at worst. The owner lied to Booking.com by reporting me as "no-show" and ignoring my previous bookings, despite me seeing it on his screen. Then, he forced me to re-book at a higher price. He then tried to lie that he paid me back the difference to my face. The owner also treats the guests like trash: he doesn't care about the well-being of the guests or the condition of the rooms until he is approached by a group of people and can't lie. The beds are hard and uncomfortable. I actually preferred sleeping in the mountains and jungles than on that bed. There's barely any ventilation. Every room ends up humid and musty after a couple of days. Please blacklist this hotel.

The worst Hotel i have booked in my Life. Me and my Wife want to Check in at 11:30 pm. The Hotel Guy Said to us: We are Full now! Thank you for nothing! Stand there in the middle of the night..having no idea where to go... Complete lost. Thank god, she was not left alone in the streets and i was with her. Official check in time until 00:00 Guy at reception refused to talk to us. He was rude and extreme impolite Only waving his hand ("to piss off") Then closed the gate Tried to contact via the number at the Booking reference, number written at the hotel wall and tried to ring the bell. We've been ignored Do not go there, if you want to safe time and your energy!

I booked an room for the night after arrive from Noibai Airpot. When i came to the hotel to check in, the receptionist say ' run out of room" no more room for me. i have to walk around the area an hour to look for other room. Bad customer care/ management .