Emeralda Resort Ninh Binh

Gorgeous design and amazing landscaping. So peaceful and even though you had to walk a distance to get to the different areas, it was so beautiful that it was a pleasure.

As we were checking out a staff member informed me that I would have to pay a 100k VND cleaning fee for a stain I left on one of the pillows. I asked to see a photo and was shown a mark from my lip balm, which washes right out with regular laundry detergent. I gently but firmly indicated that I wasn't going to pay a cleaning fee for a mark that wasn't a stain or any form of permanent damage and they relented, but considering the size and nature of the mark on the pillow I was really surprised they would bring it up at all, and disappointed. It soured the end of my experience and I wish that someone had shown a bit more judgement before determining that I should pay an extra fee for zero damage.

- Beautiful grounds with lots of trees and greenery - very friendly and helpful staff - great food diversity for breakfast (dumplings/buns, noodle soup…) and very tasty - even though the location is not the best (far away from most iconic sites), at least it was very close to the national park Dam Van Long

- the lunch/dinner food: it was very expensive, and lacked flavor. because this hotel is quite isolated, you are stuck having lunch/diner at their restaurant, and the food didn’t meet expectations at all. the worst was the Vietnamese Set 2 (a third of that set did not taste good at all) - the rooms terrace didn’t have any chair/furniture to sit outside, which was very surprising - not only the bicycles were not in good shape, but also we had to pay to use them, which was quite surprising… especially since we stayed at other hotels in Vietnam which had much better bicycles which we could use for free

The resort is very nicely decorated and got lots of bamboo trees and a lot of entertainment in the hotel area. The room is very spacious and we really enjoyed the indoor swimming pool

Only negative thing is the hotel is a bit far away from the city so you'd need to get a taxi or have your own car to travel. That said you can get food and entertainment inside the resort

Hospitality and rustic feel of the property

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Very private, calm and relaxing location, amidst rice fields and walking distance form the nature reserve. Beautifully maintained grounds. Extremely large and well appointed room, full of character (the upper category is definitely worth the extra cost - significantly nicer and larger than standard rooms + have an incredible indoor/outdoor bathroom with a lovely freestanding bathtub). Great breakfast choices, constantly replenished. Fantastic and affordable SPA services offered by high quality professional masseuses.

A more varied vegetarian menu would be nice

We stayed in Vietnam for two weeks and experienced quite a few hotels, but this was one of the best and really even better what we expected. Staff and the whole place is just perfect, the ambience of the place is wonderful. We wish we had a little more time to stay. Breakfast was exceptional and also very nicely presented. We booked our excursions around upon our stay and it was all wonderful, so I can just recommend everyone to do it at the hotel. We asked a driver to take us back to Hanoi, who was also really nice. The Room was big and with a beautiful Bathroom with a very comfortable bed. The garden is just like you would imagine the old Vietnam. Really a place that we will remember and where we would like to return.

Beautiful rooms and garden. The food was delicious and the facilities with gym, spa indoor pool etc were perfect for colder days. The setting is beautiful and well worth overnight stays and not just day tours from Hanoi.

Parts of the resort needs some maintenance (probably after covid lockdowns). There were few guests at the hotel when we stayed there.

Everything , from the pre checkin communication , to assistance on site . Very professional & helpful staff . Excellent facilities , big / comfortable rooms cleaned everyday . Good restaurant on site & not expensive . Would definitely return & recommend to others 👍

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The location is great, we took a bike ride to the sorroundings and turned out to be the highlight of our trip. Staff was very attentive, particularly our tour guide Tom. The resort and architecture is very nice, great for stay close to nature.

Very big compound and the rooms are really spacious. lots of greenery and very quiet at night. The staff can communicate well in English and they are all really friendly and helpful.

Quite far from the tourist attractions and there is no convenient store nearby in case you need to get anything.