Sheraton Hong Kong Hotel & Towers

Relatively new renovation (the hotel was refreshed)

Closed lobby bar (it used to be wonderful with excellent employees and live music). The hotel has lost a lot from its closure.

One of the reception staffs was rude and not helpful. Others are ok. Anyway, one bad service experience can already ruined your great reputation! Five star hotel with two star staff. This is unacceptable.

The location is wonderful with shops and restaurants everywhere, within walking distance. Close to the museum and the Harbor. The hotel is upgrading the rooms very modern. The room was spacious and the bed and pillows were comfortable. We had a wonderful view of the harbor.

The bathroom was not laid out well. Loved the shower and bathtub but the vanity was small not a lot of room to lay out toiletries.

A decent place to stay. The place is clean and comfortable. Staff are helpful. Very good location indeed.

All rooms are connecting room and not soundproof. We request to be on the same floor but did not get it. We request baby cot in reservation but they did’t provide it for us at first. We need to ask for it again and it come without blanket or pillow for the baby.

I recently had the pleasure of staying at this wonderful hotel, and I must say that the location is absolutely fantastic! The easy access to the MTR train station made exploring the city a breeze. It was so convenient to hop on the train and visit all the places of interest nearby. I was able to explore the city's attractions without any hassle. Moreover, the hotel's proximity to various shopping malls was a huge plus. After a day of sightseeing, I could indulge in some shopping therapy without having to travel far. It really enhanced my overall experience. The room itself was a haven of comfort. Immaculately clean and well-maintained, it provided a cozy retreat after a busy day. The fact that the room was stocked with a generous supply of toiletries was a thoughtful touch that made me feel right at home. What truly stood out, though, was the incredible hospitality of the hotel staff. They were not only friendly but also incredibly helpful. They went above and beyond to ensure that I had a pleasant stay. Their recommendations for local eateries and tips for navigating the city were invaluable. All in all, I was thoroughly impressed with my stay at this hotel. The combination of its unbeatable location, clean and well-equipped rooms, and the warmth of the staff make it a top-notch choice for travelers. I wouldn't hesitate to recommend this hotel to anyone looking for a fantastic stay in the city. In fact, I'm already excited to tell my friends about it and encourage them to consider staying here for their next trip!

While my stay at the hotel was fantastic overall, I was a bit disappointed that I couldn't enjoy the swimming pool with its supposed stunning harbor view.

excellent location. Faces the water front and HK island so great view if you have those rooms facing that direction. near MTR, bars, restaurants, shopping.

all good

Rooms were well appointed. Service requests were promptly attended to. Housekeeping and toiletries were excellent. Staff were courteous and hospitable.

A minor point really when compared to the rest. Some biscuits /cookies can be kept in the room. We came past mid night after long travel and were bit hungry. Perhaps some additional packaged food can be kept which can be charged upon usage. While Room Service were prompt at normal hours, during the mid night hours it took time to get food.

The hotel is located in the heart of the shopping district, with many restaurants. It is within walking distance of the harbor, mall, and museum. The room was large and spacious, the bed was very comfortable and the view of the harbor from the 17th floor was spectacular. The shower was very nice and there was a full-size bathtub. However, the vanity area was a little cramped. We enjoyed the buffet breakfast with many international choices. We enjoyed cocktails in the lounge located on the 17th floor with spectacular views of the harbor all lit up at night. There were USB Ports available. Need to bring electrical adaptors.

The vanity area of the bathroom was small.

Indeed it is a great property and really well located.

Despite the great location, the city itself is not taking good care of the streets and its own inhabitants, since there are many homeless people in many downtown areas. The whole architectural concept of the hotel bathroom is a little outdated. Showers on the wall inside a bathtub remindes me USA cheap motels in the 60's. There is so much innovation in this field specially in Asia and Germany that Sheraton should give a try.

promo ,the price, the staycation

the pilow and blanket little bit smelly..but they change rightaway.. i think this is a 5 star hotel must need something always new about the bedding