Atocha Hotel Madrid, Tapestry Collection by Hilton

The hotel is great. Everything was up to the standards: the location, the room, the service. The stuff of the hotel were extra attentive and nice. This made our stay even more enjoyable. We were traveling with our dog and notified the hotel prior our stay. They place all pet-necessities in our room (bowls, dog bed, even a list with dog-friendly places in town). This was super touching and lovely! As an addition - apart from having a blow dryer in the room, they also had a hair straightener which is amazing. And a steamer for clothes. We would also like to mention that the restaurant located in the hotel is super good too! Overall we enjoyed our stay, thank you to the team!

The only thing that could be altered is the absence of shelves for clothes storage in the room. Yes there were hangers yet no shelves in the closet or anywhere around. That would be great to have those to store small items that don’t need to be hanged on a hanger. Also to make the stay even more comfortable it would be great to have bathroom utilities/kits in the room, as we had to ask for a vanity kit and a teeth kit to be given to us. Having those already be places in our room would be useful.

Great breakfast with relatively wide and healthy food selection. Staff is very kind, smiling and very helpful. Coffee machine is in the room that is very useful for those starting the day with a cup of coffee. Location is at walking distance from the Atocha Railway Station, for those e.g. trying the super express to Sevilla, or traveling further by train, could be important. The location is central, close to the Royal Palace and other things to see.

The aircon system. One sets it to 20 degrees Celsius and when returns to the room, it is 32 degrees even on the panel and you cannot bear it and cannot change. Advice from staff: switch it off and open the window. It is misleading to have a panel in the room, because the guest cannot regulate, it is set automatic. Sometimes you wake up during the night sweating, as it is 30 degrees periodically, sometimes cooling down. But despite of this, highly recommended, would return with no hesitation, it could have been our bad luck only.

Great breakfast with relatively wide and healthy food selection. Staff is kind, smiling and very helpful. Coffee machine is in the room that is very useful for those starting the day with a cup of coffee. Location is at walking distance to the Atocha Railway Station, for those e.g. trying the super express to Sevilla, or traveling further by train, could be important. The location is central anyway, close to the Royal Palace and other things to see.

The aircon system. One sets it to 20 degrees Celsius and once returns to the room, it is 32 degrees even on the panel and you cannot bear it and cannot change. Advice from staff: switch it off and open the window. It is misleading to have a panel in the room, because the guest cannot regulate, it is set automatic. Sometimes you wake up during the night sweating, as it is 30 degrees periodically, sometimes cooling down.

Nicely decorated, staff were lovely and very friendly. Very clean. Good location.

The double glazing didn’t work and I was kept up late by shouting and traffic. When I mentioned to staff they shrugged and said “it was Saturday night”. That would be fine - but it’s not reflected in the price. Weirdly in the bathroom, the toilet roll is on the wall by the door - out of reach when you are on the toilet! I had been to three other 4 star hotels in Madrid that week and it was my least favourite buffet. Not as much choice and didn’t seem as fresh.

Incredibly helpful staff. They had bandages on hand for a blister, let me in and issued a new key card when I locked myself out, and let me check in early due to an early flight. I'm a frequent traveler and this is one of the best hotels I've ever been. Room was huge and beautiful. Breakfast food was always fresh and being restocked even 20 minutes before breakfast ended. Located a 5 minute walk from Atocha Station and ~15 minute walk to Plaza Mayor.

The minibar prices should be listed on the minibar. I stared at a jar of gummi bears for days before finally finding the price on the website (and it was a very reasonable $3 lol).

Beautiful modern, clean, spacious room. I also enjoyed the layout of the bathroom and the style. Bed was comfortable and huge. Located steps away from The Reina Sofia museum and not far from the Prado museum, it makes it the perfect hotel to stay. It is also close to all kind of places to eat and drink. The staff was helpful and kind.

It is a little bit pricey for a hotel that has no pool for example, it is quite an expensive hotel but I guess you are also paying for the location. It is located on a hill, so if you have issues to walk around, then it is best to look for a different hotel.

The staff was great including the security at the door. Very helpful and welcoming. The location is great as it is centrally located to many spots. We were upgraded on our second trip which was great. Rooms were nice and dark and silent when curtains were drawn

One of the bathrooms we were in could have been cleaned a little better.

Staff great,especially in reception. Our room was very comfortable, well furnished & with a good sized bed & location close to everything either walking or via the metro

Although I told them when I booked that I was gluten intolerant there were still issues both days, we had to ask for teabags & I also said we were there for a special occasion but nothing was done to mark this. A real shame that let the hotel down

Staff is amazing - very professional, friendly and helpful. Wherever I go, it's the staff that makes a stay wonderful or the opposite, despite the place itself. Big THANK YOU to these people, keep up the good work and I really hope that the management and the owners are recognising your hard work properly.

One of the places, where I can't add anything here... nor complain or even a recommendation... :)

Everything . All of the Staff is very helpful and very charming.I really adored the Decorations at the Hotel The Hotel and the room was very clean The layout of the Room is very good . The Restaurant offers delicious food . Unfortunately we had no time for Breakfast . I only wish that there where few more Hooks 🪝 in the Bathroom

I couldn't give fifty points to the Staff. for there outstanding preformens