The Steuart by Citrus

I stayed in this hotel for about 4 days. Liked · The hotel was generally in good condition and the room was wonderful. • There were two beds adjoined. One bed the mattress was very comfortable, the other was sagging. The pillows were wonderful and the right firmness and softness. The comforter was cozy and comfortable. • AC was powerful and worked very well throughout • Lighting was great and plugs were really plentiful and thoughtfully placed. • Shower/Bathroom was fantastic and generous. It was clean overall and the amenities were wonderful, i.e. Shampoo and Body wash though I used my own. • Breakfast was good and had nice choices both Sri Lankan and European. • The restaurant staff were very friendly and very helpful throughout. When help and service was needed they were instant. • The room had a refrigerator, a wonderful safe, iron, ironing board, a table, a wonderful new tv, side lamps, tea/coffee maker, and hangers in the 3 cupboards, 2 nice lounging chairs with a table • The reception staff were very polite, respectful, courteous, and helpful. They have a very thoughtful guest policy which was very much appreciated. • The Housekeeping staff were really wonderful and provided amenities when needed within minutes. They also cleaned surfaces that were missed during their cleanups. Though they provide just 1 towel. When requested for hand towel and extra bath towels, they were very generous • The internet WiFi worked very well • The TV channels were excellent • Great help with parking • Friendly and helpful doormen, bellhops and security guards

Disliked • Housekeeping needs to be more detailed in their cleaning. They miss mold and mildew in the showers and dirt in the corners of the sink. • Over the weekend Saturday and night the bands playing below my window was deafening. There are no laws against noise pollution and quiet hours. So they continued banging the drums and guitars into 1 a.m. Shocking that no one could stop the band at 10 p.m.

1. Superb location 2. In general courteous staff 3. Excellent breakfast spread and in general the food and cocktails were very tasty when we had dinner there 4. The room was spacious with all the amenities

So we had an issue with towels not being kept in the washroom and when we asked for it they gave us 1 towel. When we checked back again, the person on the reception had a very lame answer that apparently the room is supposed to be for 1 guest so we gave 1 towel. The housekeeping guy later told us that they had miscounted and given more towels in other rooms leading to shortage, towels are a very basic requirement in a hotel which we should not need to ask and we can still be understanding if you are being honest rather than give lame answers. The issue was sorted though and we were given new towel the next morning. However, it will be good to train the staff on how to answer in the sticky situations.

Very well located for the Fort area in Colombo and close to the Dutch Hospital area of the city with its restaurants, shops and bars. The rooms are spacious and well equipped and the hotel is a very good value for money.

There was very loud live music played in the bar area of the hotel until midnight the night we arrived. Very clearly audible from our room - several floor above! After a 9 hour flight this really wasn’t the most comfortable and relaxing welcome to Sri Lanka..

location is really nice just exactly in the city centre. close to train station and the market. pretty close from the bus stop to the airport. and in the lobby nice pub, so pity they don’t have cider there

the window that is mentioned in the description is not the window such as European or Russia style. it’s just a small hole that better not to be opened :) but it’s not a minus it’s just a nuance

We had to go to Colombo to get a driving permit from Ceylon AA and pick up our etickets to Polonnaruwa. I wasn't looking forward to being in a busy city but read the Rough guide for Fort area . Loved the Hotel right next to the converted little Dutch hospital, with its eateries. Our room was lovely and big, clean and welcoming after the heat of the day. Staff were cheerful and helpful. Especially liked the friendly breakfast staff. Loved the breakfast, as a vegetarian and lover of Sri Lankan food, so much to eat, buffloe kurd, fresh mango, pineapple and melon, cakes, breads and the delicate spiced Sri Lankan Omlette. As well as a hot buffet which included local hopper dishes on both days we stayed. Easy walking distance to the Galle Green, and the lovely sea breeze as the sun went down. Wonderful first day walking back from the station we dropped down to the canal/ ganga and a king Fisher landed on the wall next to us. We used the water ways to link to the Ceylon AA office and to take us down towards Galle Green.

Nothing

Family of 4 adults, we had very big rooms city view. We were told we were upgraded from courtroom view to city view. Not really sure on that as I’m sure courtyard view would have been quieter. Although city view were higher prices. Our rooms faced the bars but I was ok with that. Rooms were very big very clean. Big bathroom and massive bed. Tea and coffee in our rooms. The hotel is right opposite burger king and KFC is round the corner if thats your thing. Right opposite the hotel is a nice pub restaurant, with very reasonable prices on food and drink . Views of Twin towers and the lotus Tower from our room. 10 minutes walk from Fort railway station. Which we did with big cases. Very Flat and easy to navigate using google maps. We only stayed 1 night as had spent 3 weeks Travelling round Sri Lanka. This hotel was our last stop off before getting an Uber to the airport. I would have been more than happy to stay at this hotel if we had stayed longer In Colombo . Hope this review helps someone.

Nothing really although was a bit far from tourist area. Tuk Tuks very cheap however, Just watch you don’t get scammed. A Tuk Tuk to waterfront should cost no more than 200 SLR

We stayed at the property for a couple of nights, right in the lead up to Christmas - As part of our multi city tour of SL. It was understandable that it was peak season, and we were slightly delayed in being handed our room. We waited for 30 mins in the lobby while sipping on welcome drinks. The lobby and the adjoining restaurant has a great vibe to chill around. When we finally made our way up to the room, we were in for a surprise. The room was huge! I do not know if that is the common size for all the rooms, or only ours. We just felt that there was so much empty space in the room, not that we were complaining. The same can be said for the restroom as well! All the amenities are working and in order. Cleanliness was also on point, and Covid protocols too. Good stay, great location and a proper holiday vibe. Enough and more food options at the throw of a stone from the property. As a leisure/business traveler, you can't ask for more.

Excellent location. The room was humongous and well furnished. We had a great view of the Lotus Tower from our 6th floor room. The staff were extremely nice and helpful. Food was great. The in room dining menu has a lot of options and the taste is good too. The breakfast spread was good too. I would rate this higher than all hotels in this price category in the Fort area.

The breakfast area had a lot of small flies and all the food items including cakes, breads etc. were covered with plastic to prevent the flies from sitting on them. If these flies were hovering around cut fruits I could have discounted this but they were all over the place. Also, there was no hand towel provided which was strange especially when you have clothes iron and iron board but not something as basic as hand towel in the room.

The location was very good as it was surrounded with other hotels, restaurants, pubs and entertainment. There was easy access to all the areas in Colombo city like visiting Lotus tower, One Galle Mall, beach area, Colombo Fort, all within the reach of 30 mins. Easy access with , cars, tuk-tuk, etc. The hotel staff were very polite and friendly. The room was very clean and what we liked the most was the room and bathroom size. Both were huge and very spacious. View from the hotel was very good of the city.

Since I was travelling with my family, 2 kids and my husband, we didn't have an option of a family room or a suite. So we booked 2 rooms, but I thought they would be connecting, unfortunately, they didn't have that facility. we got to know that only once we checked in. The hotel doesn't have any facility for Family rooms or connecting rooms. Also the bath room didn't have any toothbrush or tooth paste, so don't forget to carry that! The family room was the only drawback, otherwise everything else was great!

The location is good, the fort railway station is only 5 mins (250 LKR) with tuktuk. The room and the bathroom was huge. They prepared a take away breakfast pack to us due to a full day trip- the breakfast (not a buffe, you can order different type of eggs, fruits) starts at 7:00.

The outside noise is very loud, especially on weekend. The hotels restaurant is not the best, they adding extra taxes to the bill, and the staff is rude.