Check in process was super quick. Huge room. The bed is very comfy and a king size. International and USB plug sockets. Free big bottle of water on arrival & everyday you stay. Coffee at breakfast was good & the waiter is lovely. Big desk with plush chair to put toiletries, make up etc & get ready. Make up light in the mirror in bathroom. Nice shower. Receptionist was really nice and helpful. Cleaning lady was attentive.

Tv wires hanging down from tv. It’s a SMART tv but I couldn’t get it working, which was a shame as it was huge! Broken toilet seat. Air con is loud. Only got shampoo toiletries. No gym, pool or other amenities. Kettle was broken and I asked to get it fixed but management forgot to. Breakfast while huge was not the freshest - the fruit was decaying every day. Some days they have a buffet and it seems like it would be left there from the day before. It was the same thing everyday.

Excellent decoration large rooms and a very comfortable bed make the perfect combination.Regarding the housekeeping staff of the hotel I have to admit that those are REALLY PROFESSIONALS i have stayed in many hotels and I see the difference immediate also the people in the restaurant (even though the breakfast was something average) are also good professionals with very good English speaking skills.

On arrival i was welcomed by the reception lady who asked me to pay immediate before even i left my luggage on the floor.I think this is very humiliated as the reservation was made through Booking (as always) so there is no way for the hotel to loose money.

Gorgeous little hotel tucked in the back street over looking the roman amphitheatre, university and mosque. Lovely comfortable rooms tasteful decorated, modern bathrooms, all modern cons. small balcony. On the fourth floor is a large balcony which we loved over looking the sites and a little of the sea. Nice spot to have a sundowner. Simple breakfast excellent location for exploring the town and region.

A little better communication from the bar and restaurant staff, very limited English.

Location is great, rooms are spacious and comfortable, quiet and well equipped. Clean enough.

There's little to dislike about Brais, however for an establishment that aims for a 5 star rating you need a 5 star experience and they're not there yet. It's an Albanian thing to expect maximum profit with minimum investment, and even though Brais has invested a lot in this hotel, they need to do better at maintaining it, specifically their bathrooms.

I loved the fact that the hotel was so close to the center of Durres, as well as close to the beach

Not so many options around for eating, and also the hotel is a bit too tightly build arkund other places

The hotel is really nice and modern, staff was great overall and really helped with everything we needed. We were pleasantly surprised to find out that 2 bottles of water per day were free of charge.

Loud neighbours. Breakfast took too long to get served. The night shift receptionist didn't speak a word of English.

The first room key we got didn’t work, but they gave us a key for another room that was just as good.

One of the staff had a hard time processing my payment.

We were pleasantly surprised to find that we had a little balcony with a view of the Durres amphitheater! The room itself was clean, quiet, and well furnished. The bed was especially comfortable and the hot water function of the bathroom was excellent. Breakfast itself was also very good and generous, served in their cafe. Hotel staff even helped us arrange a wine tour and taxi to take us there at the last minute. Finally, the hotel is located steps away from the main boulevard and the ocean baywalk.

None! I hope they keep up the good work :)

Very nice hotel. Big and new rooms. Good location near the beach, seaside and city center. Breakfast is very good.

The bathroom was getting wet after shower since the ramp is not on sewage direction.

Hotel is right in the center, it's clean and cousy. The owner is a great person. The stuff is kind and helpful.