The staff are a gem - especially the older gentleman who works at the restaurant! He was darling and very helpful and made us feel very welcome and had great wine recommendations. When we got lost on the way to the hotel due to some road construction, one of the hotel staff members actually drove down to find us with his motorcycle and led us in our car to the hotel himself - which was so kind! We also had a nice staff member help us with our luggage which we really appreciated. The hotel is perched on a beautiful outcropping of cliff and the views are astounding. They have decorated nicely with lovely classic wooden furniture and beautiful ceilings. The rooms are very spacious. The location is great - you can walk right into the area of town with the shops, and easily to the castle and the Cold War bunker and the other fun locations. The restaurant has a great selection of Albanian wine! I found the food a bit heavy but it was very good and I think that is traditional Albanian food.

This is silly but I was hoping they might have incorporated more traditional Albanian textiles into the room, since they are so lovely, and I think they were in one of the photos.

Amazing location - the room was nice and bed very comfy. Had lunch, breakfast and drinks on the terrace - the food was fantastic and the view was breathtaking. So pleased we stayed there and would definitely recommend.

Nothing. Tip - use their carpark don't leave your car on the road. We left car at bottom of hill and walked up - came back to a parking ticket.

Nice hotel with great views and ideal location in the old town below the castle.

Average breakfast. Conversely, we had dinner at the hotel which was very enjoyable. We had problems getting to and from the hotel. It was impossible to get reliable information about the bus schedule for the next leg of our travels, and we ended up being dropped in the middle of nowhere by a taxi driver who could speak no English, to catch a bus en route from tirana to sarande. The hotel staff proved incapable of helping us with this.

The Hotel is perfectly situated in the heart of Gjirokaster. The historic city center is only a few steps away. The location of the hotel is simply stunning and allows an excellent view over Gjirokaster. The hotel-staff is extremely friendly and helped me even with a little problem with my car. Breakfast was excellent and was much more than a single person could eat. This was the best hotel I had during my week touring around Albania! Highly recommended!

The staff is incredibly friendly and attentive. They came to get us when we arrived and were lost in the narrow streets of Gjirokaster and immediately welcomed us with juice and water. They suggested things to do (open cinema, festival for kids, concert…) and were utmost professional and kind. The location could not be better - in the heart of the old city with the bazaar at your doorstep. We fell in love with the views from the restaurant and the huge open bar. Cocktails were great too, and half the price of elsewhere in Europe. The suite was the most charming room(s) we have ever stayed in. It comes with a fireplace and netflix. And showers have proper doors that close well (not evident elsewhere in Albania).

Everything was beyond expectations.

Location was great, and the parking was ample. However it was quite awkward to get to— google maps did not adequately describe the steepness and narrowness of the (cobblestone) roads, and in addition roadworks made it awkward. However, the staff was very helpful and in the end the location was worth the trouble.

Gorgeous building, and it only gets more breathtaking when you walk in and see the views over the surroundings. Staff was extremely hospitable and there for every need of mine. They really went the extra mile to help us enjoying our stay to the fullest.

Very good location Nice room with an amazing view Nice restaurant with a good breakfast Nice welcoming lady (she drove with us to find the parking). Ask for the parking before going as google is not giving you the right direction

Perfect view from the room, bar and restaurant. All staffs are nice and helpful. Short walk to most of the stores and attractions in the town centre.

There's some smell in the room which is common for most buildings with some age. We had to leave the window open for a full day to make it better. Also, breakfast is probably the most basic and non-Albanian of our entire trip.

We stayed at the suite with our toddler and loved the experience. The rooms were beautiful, in Ottoman style with a fireplace and carved wooden ceilings. The view from the room was amazing: you could see the entire valley AND most of the famous stone mansions. The bed was super comfortable! The hotel has a good restaurant also with fantastic view. Location is great - right at the old bazar and steps away from the staircase to the castle. Parking required help from the hotel staff, mostly because all access roads were being repaired when we visited. So a staff member walked to our car and showed us the way up the hill. Overall, a wonderful stay and a great value for money.