Respecting privacy. Free parking. Friendly and engaged staff.

Tradies started about 7am and interrupting sleep in. The pool area seemed to be under renovation. This should have been indicated upon booking and adjusted prices introduced. There were 2 doors in the apartment but were not told the reasons. One of the doors, light could be seen. Additionally, no lifts of you are allocated upstairs room which poses issues for those with mobility and limited issues. Upon booking no options are available for ground floor bookings

Location was OK for us as we have family in Clyde North and Narrewarren. The kitchen utensils were good... clean crockery, glassware and lovely sharp knives. Dishwasher, washing machine & dryer all good. And nice to have a pod machine for coffee instead of instant!

The stovetop was unusable as someone has previously spilt something that looked "cooked on". The oven was unusable as it had no shelves or trays. There was obviously a dog show on that week, and we were woken by barking dogs at 03:00am each day from Friday till Sunday. Also the hotter was OK on Thursday and Friday. By Saturday we were having lukewarm showers, possibly because of all the people in accommodation, but disappointing when its cold and you're from a warm climate!

All the staff were very friendly, helpful and were most eager to please guests. As we were in unfamiliar territory and arriving late in the evening we really appreciated the phone call from reception to see how we were and if we needed guidance finding the location. We had a chance meeting with the General manager and it was clear where the staff culture of warm genuine hospitality was coming from. The 2 bedroom self contained unit was clean, neat, tidy and a nice spot for a short term stay while attending a conference at nearby Berkley. Two bathrooms, washing machine and a nice big TV to sit back and relax in front of. Plenty of parking, in a nice safe spot if you have a car. For those like my husband who enjoy public transport its very accessible with a train station 15 minutes walk away, and bus stop just outside the property. We are looking forward to returning with friends and colleagues next year. Thanks Bastian and staff.

Takeaway food options are a little bit limited if you get the munchies late at night. There are plenty of food options at nearby Fountain gate during the day, but after 5.30pm, and then 9.00pm you are pretty much limited and on a starvation diet if you dont have a car with you or you didnt buy provisions during the day..

We liked the loctaion - close to the Princess Fwy exit, walkable distance to Narre Warren train station and also to Fountain Gate shopping centre. Friendly welcome at the reception. Convenient parking, we could drive up to the entrance door and did not need to roll our luggage too far :) The apartment was big enough to feel comfortable, comfortable bed and couch, TV. Kitchen was equipped with all you need to prepare breakfast or a light meal and tidy up after that. Having a washing machine and a dryer was very handy. Overall the apartment was clean and tidy.

The bathroom area was clean but a bit oldish and needs to be renovatred to match the rest of the apartment.

It felt homely! It was everything we needed! The quest is close to all the shops and restaurants we needed! Staff were fantastic, friendly, helpful bubbly and happy! Nothing was ever a problem! We would definitely come back as our main place to be! Like a second home for us! Thank you for everything! Merry Christmas guys and a Happy New Year! We will definitely be back! Thank you!

Everything was perfect, except see below. Check in was sooth & very friendly, parking was right out front. Our room was very spacious, kitchen facilities a bonus too.

Everything was fantastic except for the house keeping, bed was not made to any kind of standard, all just pulled up not neatly, pillow still left on the floor as well as the fresh towels were just dumped on the bed. Other than that was a pleasant stay.

I liked the apartment it was spacious and had air-conditioning. TV had Netflix and youtube so that was a plus, Balcony was convenient and it had a sofa couch which was good as well. And was kept cleaned by the cleaners so thank you to them. Pool was a plus also.

Pool was great but needed cleaning, left side of the blind needs looking at because when you lower it after it lowers to the very bottom without touching it, power point in the first room wasn't secured properly, showers need an upgrade small and out of date and fridge plastic bottom of fridge door was damaged.

cleanliness, location, spacious room, comfortable bed. Spacious bathroom. Well maintained apartments. Staff at the front desk was really helpful. At the front desk, Mr Sunera attended to our requirements promptly and in a very friendly manner.

I didn't notice a lift for less mobile guests. Wasn't an issue for us but would be for some older guests to climb the stairs with their luggage. Just a thought.

The room we stayed in was deceptively spacey it was great. Staff very helpful with requests for extra towels and late check out. Loved the little coffee machine in the room.

The carpet in the hallway had a musty maybe damp smell so, on the walk to the room I was hoping it wasn't going to be a problem in our room, and it wasn't so was happy with that. Pool was a bit green at the bottom and the BBQ near the pool was broken when we stayed here, hopefully if your staying here in warmer months these issues are resolved.

Very spacious and tidy. has everything you need including silverware and plates which i was surprised by. Staff was very friendly and welcoming. Although my flight back home was after my hotel checkout time, the staff were more than happy to take care of luggage. 10/10 experience.