The staff was super welcoming and accommodating, we could safely store our bikes, breakfast was excellent and price-to-quality ratio was one of the best I've come across in Austria. There is also a supermarket right across the street.

We booked a double room but got a twin one which was also smaller because of an attic-style layout. At the end, it was not a big deal as we were only passing through and stayed for one night. Besides, the receptionist explained that it sometimes happens due to a system mix up, so perhaps it's just worth double checking once you book.

The location of this property is ideal and convenient with a great view of the mountains. Our room was very light and spacious with good bedding.

The check-in times and process were not too clear upon making the booking and it turned out there was a lock box, luckily someone was there to help us at the time we arrived. The shower head in our over the bath shower was cracked and sprayed water in all directions when we showered with required a bit of manoeuvring but we made it work. Probably needs replacing. I think it would also be nice to include a 'no cleaning' door sign in the room as we had the cleaner walk into our room on both days we were there whist we were still sleeping. I think it would also be better to have give the option to include /exclude breakfast as we had to pay for it even though we didn't use it.

The owners and the staff were fantastic😇! Very friendly and flexible. No problems with anything, just easy going. The hotel is perfectly situated and the rooms clean and comfortable! Breakfast was good with a rich selection and freshness. The bar was not open every day but we had a really nice time when we came there. Again, the staff that run the bar were really social and fun😀! Thanks for a good stay and hope to see you week 5 2024👍!

Nothing, really!

The property is incredibly clean and has been recently refurbished. The owners and staff are very accommodating. The location of the property is excellent for the lifts, less than a 5 minute flat walk to the train station and stubnerkogel gondala. Would highly recommend and return.

Very hard to find fault. We had a Premier room and a bath would have been nice, but we were aware on booking this wasn't an option offered for this room. Perfect otherwise.

Ideally situated 5 minutes walk from the train station, the spa and the cable car. The room was lovely with comfortable bed and faced the cable car. The breakfast was varied and healthy and the staff were very helpful.

There’s nothing to dislike but we would have liked a kettle in the room to make tea/coffee.

The beautiful hotel is in an exquisite location at the top of Bad Gastein. The room was clean, comfortable, and everything I needed as a solo traveler. They also had a place to store my bike. The hosts are very friendly and recommended a place for dinner. The breakfast was one of the best I had on my Alpe-Adria bike ride. I hope to come back and spend more time in this beautiful place! Thank you!

Comfortable, clean, quiet and well appointed room. Tea/coffee facilities, small fridge. Hot shower, room serviced most days. Small friendly hotel bar, good breakfast. Very well located for lifts and restaurants, bars etc etc

Nothing really

Every thing was amazing! We even didn't expect such a high level of service. Brilliant location, very satisfactory breakfast.

Because the hotel is in the first line, there is some problem with parking, but staff tried to help us!

Lovely stay with a great location in Bad Gastein. We arrived by train, and it was a 5 min walk from the railway station. Also the lifts were only a short walk away as well as a big grocery store (Spar). The staff was helpful and very friendly. Breakfast was diverse and tasty and you could have a coffee of your choice. Really enjoyed the balcony of our room, nice views. Would stay here again when visiting Bad Gastein!

No complaints.

Super friendly English-speaking staff. Rooms large, airy, comfy, well heated, loads of storage and cleaned daily. Excellent hot/buffet breakfast. Good ski/boot room, easy walk to nearest main ski lift. Short walk to bus stop, train station, supermarket, bars etc in upper town. Brand new sauna and small gym area a bonus. Would stay again.

Other guests occasionally noisy using central staircase early morning / late at night, but to be expected and not a problem.