Staff was very commucative and nice. I asked for a later checkout (1:30hours later) and since they were more than pleased to agree with no charge. Breakfast was great, and the hotel itself is very well equiped, even when compared to more expensive hotels! Just a 20 minutes slow walk to city center - I think it's a winner!

nothing bad really. staff in not 24/7 @ the hotel, but you have a phone number to contact. maybe a little too far from city center to eldery.

The personnel were very cooperative and allowed us for late check-in, since I was coming from Slovenia, I needed to take up the ferry which was something unusual and unknown to me. The room was very clean, there was a tray with welcome hot beverages. The sofa could be opened up to a small bed. The bathroom was very clean with slippers for the guests. The breakfast had a good variety. The view is amazing at night.

The breakfast items were running out often and we need to check after a while till they have been filled up again.

Breakfast was ecxellent, room was modern, clean and with adequate space, nice balcony and view. Geat we could use sauna and hot tub after skiing, the price was good. Nice play room for teens, pool table. Very nice bar with wood decor and the surrounding with the great and cozy fireplace. Very plesant stuff. The dinners were a bit expensive for the family as to additional optiono for dinner, so we have decided to have the dinners as an option, which was nice.

There was nothing negative. I would suggest that you could offer a little gongola toy - souvenir at the reception desk and some postcards. We wanted to buy the gondola as a souvenir at the toy store, but unfortunatelly, it was closed.

I could check in despite my arrival after their regular check-in time. Much appreciated. Reception staff is friendly and helpful. Breakfast was good, and there were plenty of foods to choose from. Location is convenient. It's in walkable distance from the train station if you don't have too much luggage.

The bathroom could use some renovations. If you want to take a late night shower, make sure not to fall asleep until there's finally hot water running.

Nice and clean room with balcony. Peaceful location. Free parking. Friendly service. Adequate breakfast with variety of warm dishes.

We asked about discount card before going to spa in the first evening but were told that this hotel does not offer it. next day we saw an ad in the hotel and we were informed that they do have and it is free. With the card the spa would have been 10€ cheaper.

affordable accommodation, good food, good location, quiet and comfortable to sleep, parking at all times, close to the cable car and the city center. we would come again

very bad internet, rooms are not cleaned properly every day, towels are not changed and water in the room is not refilled. the parking lot was not cleared of snow when we left for home, we had to clean it ourselves

Play room is nice, we spent time with a kid there. Town is nice, but one have to walk about 10-15 minutes to the town center with all the beauty.

First photo on the hotel page in Booking.com featured nice fancy building. It was natural to assume that this building is the hotel itself. But it is completely different building 2 km away. In fact, Hotel is small and not fancy.

Stunning view from the balcony, I was genuinely impressed. Nice staff, the breakfast was alright - there was a table-room assignment so you had your own table. Some equipment however was outdated and requires maintenance (the pool table for example). All in all, highly recommended especially considering the price.

The hotel is charming, beds are comfortable and the room was clean. The bathroom in our room was great and the shower pleasant. The breakfast is good but not great. It is very close to the train that takes you south crossing the alps.

The rooms are not easily accessible, there are no lifts available.

Just ignore the negative comments. The staff are extremely kind and helpful. Always ready to answer any questions you may have. The staff have been extremely kind in helping us locate and post us our passports which we forgot at the hotel☺️