Room and location were great.

— The included breakfast was quite limited - especially given the price paid. Further, the first morning there was no milk for cereal or cream for coffee. — On a related note, one morning the breakfast was quite busy and ran out of breakfast item such as yogurt and coffee and it seemed that the front desk person was also the breakfast attendant -- and perhaps the only staff on site — slowing down the process of getting breakfast items restocked.

The continental breakfast was a cut (or two) above the usual, with delicious freshly baked muffins and light pastries among the high-quality items available each morning. Though there is some street noise from Memorial Drive, it seemed to die way down by 10 pm and sleep was not disturbed. Definitely a wonderful place to stay as a couple, on your own, or with well-behaved children. And the location in the hip Kensington neighborhood just a short walk from Prince Island Park is really convenient.

The hotel has a boutique luxury, yet personalized feel. The front desk manager was very friendly and professional. The room and deep bathtub were very nice. It was quiet for a downtown location. The Continental breakfast exceed expectations. Awesome location in the heart of Kensington.

The outside doors and windows in our room need maintenance. The breakfast pastries looked very good, but they were stale. Small issues that did not diminish the experience, but you asked!

Great location, lots of amenities around. Easy access to various walks, parks, and restaurants. Very friendly and helpful staff, even sorted us when we decided to stay another night. Simple, light breakfast available, really nice to sit outside on the terrace in the morning.

From previous reviews, I phoned to ask for a mini fridge prior to check in, and was told it wouldn't be a problem. Unfortunately, when I arrived no fridge was available. The staff were great at storing our perishables, and they provided a fridge as soon as one was available. What I didn't realize, however, is that you have to pay $20/day for parking in the underground lot if not booking directly through the Hotel Arts website.

Comfortable spacious rooms. Located in a quiet(er) hipster neighborhood and across the street from the river and its pedestrian walkway. The staff is very friendly and helpful.

Everything was great. The only small issue was that the shower was very slippery and there was no anti-slip mat. However, we never reported our concern to the front desk, so maybe they had something available if we had asked.

Just wow. Great staff, great room. TRULY free internet (so many places say they have free internet, but then charge you if you want to actually use it for anything other than email). The staff in particular were amazingly accommodating, giving us great advice and instructions. We had to do a pre-entry rapid COVID test and they got us to a place just a few blocks away where we got the tests quickly. Just all around amazing. The location was also amazing, so close to a street that had a ton of restaurants of all kinds.

This is not a cheap hotel, but then again, you get what you pay for and it was entirely worth it!

The location and the size of the room.

we didn’t get free parking because we didn’t book directly through the hotel. the lighting was not good in the bathroom and the tub was slippery. there was no bold coffee choices and real cream in the fridge would have been good. the breakfast was mediocre.

The staff were friendly and professional. The rooms were beautiful and large. The location was great and so close to restaurants, bars and shops. On my last night I had my flight cancelled and was a bit upset and mentioned it to the wait staff at Oxbow and they brought me complimentary chocolates to cheer me up. How thoughtful! It worked. They were divine!

Everything! I loved the decor, and how cozy everything felt. I’m so appreciative of the staff leaving a special note in the room for my anniversary as a special surprise for my partner. I booked this stay as a surprise staycation for our anniversary, and it was perfect.

The cardboard hot beverage cups given to us in the room didn’t fit under the coffee maker, so I had to make my beverage in a small glass and then pour the hot water into the designated coffee cups.

The location is wonderful - so easy to walk into the main part of town or along the river paths. The bed is incredibly comfortable! Very nice view. Great shower products (Skoah - we have ordered since returning home!)

The soundproofing between rooms could be better; we could hear showers/running water loud enough to wake us up in the middle of the night. And we were a bit disappointed that as hotel guests we weren't able to secure dinner resevations.