Friendly and helpful staff at the front desk. The room was clean and comfortable. The location is great as it is walking distance from a lot of lovely spots.

Nothing. It was exactly what we needed for our trip.

The location of the hotel was just great. It is in a walking distance to a lot of attracions, restaurants and where most of the tours start from. The suite is of a good size with all necessary amentities: the coffee machine there was very much a great addition. The bathroom has a toto washlet. The bed was very comfortable.

The noise from other guests - not responsibility of the hotel - and the bathroom could be a bit bigger, because it is on a smaller/narrower size. The emails could be responded on a timely manner and be related to content asked.

Have stayed here twice so that's saying something. Fantastic downtown location within walking distance of so much including the light rail that can take you miles. Also a convenient parking lot, which is not true many places. Only five minutes to Prince's Island and all the many pedestrian bridges and walkways along the Bow River. I can't imagine a more convenient and affordable hotel here.

Though there is no breakfast, there are numerous cafes quite close. I prefer the studio over the 'suite room' which is too similar to a normal bedroom instead of spreading out.

Everything was good. The staff members were super friendly and helpful. The suite was very spacious with 2 large television sets, full kitchen but a tiny bathroom. Free all day brewed coffee was a big bonus. Location was good too, walking distance to the centre of the town and also to the Bow River.

Bathroom was very small.

Large, comfortable suite; great location downtown; convenient parking; good value-for-money; very pleasant staff.

There were some mildly disturbing noises, such as a squealing child, emanating from adjacent suites, but this did not detract significantly from my overall enjoyment of the place.

I read a lot of reviews Before I finish booking. some of them was not good with complaining about staff and not clean. It’s not true. Clean hotel and rooms, comfortable beds. it’s looks like old , but good after remodeling. Cleaning service in rooms every day. Staff always cleaning hallways because very bad weather outside and a lot of mud. Good location in downtown with reasonable prices. .

small elevators.

The room was spacious and felt more like an apartment. One thing that must be noted: they have Japanese style toilets! The bed was amazingly luscious and very large. The sofa was comfortable and the kitchen is functional.

Nothing

I stayed here for 7 nights during the Christmas. The room was spacious room and equipped with a kitchen. You can cook inside the room if you don't want to dine out. The bed was comfy and the room was nice and clean. The staff was helpful and super nice.

The air conditioner was a bit noisy and I needed to turn it to constant fan speed to avoid sudden "on" in auto mode that awaked me at night.

I booked through Booking.com and when I went to pay for the room, I didn't realize I needed a credit card. So, the front desk man accommodated me with finding another solution. We had a great 2 days, and it was very quiet, a great place to stay if you need to unwind or just need some peace and quiet. I would highly recommend staying here. Clean quiet and very great staff. From the time you walk into the time you walk out; you will see the meaning of Hospitality!!

So, far I have nothing to say about not liking my stay. It was a great 2 days!

I enjoyed the experience, location, and staff. It was a great experience and everything went very smoothly from checking in to checking out except the parking...

The parking was different than was advertised. It was advertised to be safe and while we didn't have anything stolen, there were homeless people looking in car windows in the lot and looking through the dumpsters which gave us quite a fright at 6 AM when someone popped out of the dumpster we'd parked next to. We drive a RAM 2500 and it is a large city so I can't complain too much but I couldn't park hardly anywhere in their parking lot because it was just too tight and small. If you drive a smaller vehicle, I'm sure you'd be fine. But anything larger than a small CUV I would caution you about the parking lot.