Check-in staff was very friendly and helpful. The room was lovely: very spacious, nice sized fridge and microwave, modern, clean, bed was very comfortable with ample pillows, and there were enough towels. The breakfast was adequate as well and the food was fresh. It was nice to have underground parking as well for my car.

Unfortunately, it is not that quiet/sound proof in the room. We were just down the hall from the ice machine and it was loud when people came to get ice. Also, the sound of other doors closing was noisy. We are coffee drinkers and we really missed not being able to have a coffee or two in our room before going for breakfast. There was no in-room coffee pot or coffee.

The staff - Informative and helpful; bedding is comfy, spacious.

It would be much nicer if the hallway carpet color is brighter a bit e.g. dark red (instead of the current grey which makes it look too old and dull for the hallway); and there is obvious ugly big water spot on 3rd floor hallway carpet from some previous leak on 3rd floor hallway. Believe some carpet cleaner could clean that dirt. Suggest for hotel to provide cheap disposable slippers for the guests to walk on the room wooden floor.

Breakfast was great. Good variety.xx

Did not like the fact that a$200. Charge was Requested as a deposit and charged to my credit card for any damages that may result during our stay. Was informed it would be Credited after 3days if no damages occurred. In my 60 years of travel, no hotel has ever requested this. I will not be back because of this hotel policy.

This is a great property. Staff was great, room was clean and spacious. Bed was comfortable, pillows was the only complaint. If you like a really thick firm pillow you will love them. Been to many hotels that give a variety of pillow choices. Would love to see this at this hotel. I will definitely be back!

Only complaint was the pillows.

Excellent clean room. Very comfortable. I stayed here after a bad injury and the mobility shower was perfect, the staff also let me check in early for which I was very grateful! Decent breakfast, good location and really good value, would absolutely stay here again

Bathroom doesn't have a fan so gets very steamy and condensation

The staff were great, so friendly and helpful. Special shout out to Mark. Newer hotel, comfortable beds, great location right across the street from WEM.

Floors were dirty in our room and previous guests underwrar was left in the bathroom. Spoke to front desk and it was taken to housekeeping and addressed right away.

Location was excellent, nearby family and the Mall, and bus loop. Multiple restaurants in walking distance. Staff very helpful and customer orientated. Room very spacious with lots of amenities, microwave , coffee maker ,iron.

Only thing for me was bed was way to firm..2nd night I slept on sofa bed.

This property has a great location just across from the West Edmonton Mall and also has a bus stop also juat out the front. Staff were really helpful and friendly and place was clean and tidy. Breakfast provided was fresh and adequate options available.

Everything was great.

Clean, easily accessible, near the mall

No coffee maker in the room, no lotion in the washroom, rooms not soundproof (you can hear people walking/running above), after taste (apple juice), basement scanner too small (you have to adjust vehicle or maybe I’m just a bad driver)

I loved how friendly the staff were, it was across the mall so I didn't even have to drive there and my room was nice and cold

Just my sleep it was all, pillow was to fluffed up that everytime I woke up my neck was hurting but other than that I loved my stay