Candlewood Suites West Edmonton - Mall Area, an IHG Hotel

Extremely welcoming Staff were just awesome. I was happy to take our fur baby, Mylo The staff were very efficient and greater us each morning.

For the life of me....I must have circled all of Edmonton FIVE TIMES..I could not find the hotel..I called the hotel, at this time, got directions....still lost.now I'm almost in tears. Then I remember The gal at the hotel desk mentioned Walmart. So I drive to the back of Walmart and what do I see. (CANDLEWOOD SUITES) YES!

Great hotel- this was our second stay and it's become our go to hotel to stay at in Edmonton. We love the full kitchenettes we love having the option of cooking our own breakfast, free laundry(they provide laundry baskets too in the rooms) and amenities available. Underground parking is a treat too! Staff has always been friendly enough. Love that they provide the option of texting to communicate during your stay as well as skipping checking out you can do it on your phone and leave your key on your way out. A great find!! Still haven't tried out the pool or games room but they look okay, they're located in the other hotel half.

They don't do housekeeping services unless you're staying long term, not a big deal but if you run out of things sometimes it's a hassle trying to get extra items. The freezers make their own ice! It takes forever though...it would be helpful if they mentioned that during check ins if people want ice. Trying to set the room to a nice temperature is tricky it doesn't seem to work well. Both times despite cranking the settings we were freezing at night and too hot during the day.

Staff were excellent - went out of their way to ensure my stay was a good one. Special mention to Mohammed at the front desk. Bed was very comfortable. Large desk to work at with good light. Bonus surprise was the free coffee and the 24/7 access to a small shop for snacks and essential items.

A very minor complaint: Kitchenette is great except only 2 spoons, 2 forks. For breakfast, lunch and dinner that seemed a bit skimpy. Underground parking is a bit dark for a woman traveling alone but there is also above ground parking.

Front desk staff was friendly and helpful upon arrival. Underground parking, with no cost, and a welcome surprise as it was -25 that night. Our suite was large, comfortable and had all the comforts of home. Beds were large queens and very comfortable. The kitchenette was large and had every comfort imaginable. Bathroom was large, bright and spacious. I have stayed in this hotel twice and will definitely return.

The comforter had lip stick on it from the previous guest. However, I did not call front desk. The pool/hot tub was closed in the am, but that was due to cleaning up an accident (not the hotels fault).

The room was spacious and the heater was not loud and worked well. The ability to rent out games and amoungst other things were nice. The game room was a cool concept. Ice machine was a neat concept. Underground parking was nice.

There were a couple of hairs on the walls of the shower which was kind of gross but other than that, the place was spotless. Price of the hotel was too much considering there is no free breakfast and you have to pay for the game room. Pool was nice but not a fan that it was shared with the other hotel beside it.

Amazing location and close to shopping area. 6 minutes drive to West Edmonton mall. The staff was friendly

I didn't like the fact that, they charge me for 2 days and in addition to that they started charging daily on my credit card plus the security deposit. I spoke to lady at the front and she said they would returned the money back. And they did returned it. I don't know why they did that. It took 5 days to clear out from my card.

Everything! The room was clean and fully equipped for our stay, the hotel offered all the necessary facilities (like laundry and etc) and there was also a nice pool+gym. Location is great (close to Edmonton mall and VERY close to a shopping center where you can find anything you need). On top of all that-the staff was amazing, especially Judy! loved every minute, definitely would recommend!

Property offers breakfast in adjacent hotel with additional charges. It is connected to the property. Hotel is at walkable distance from Walmart and bulkbarn. Few minutes drive to West Edmonton mall.

Comfortable beds, quiet room, great location! Only a few minutes from the mall and we loved having a suite where we could cook our own meals if we chose. The staff were all very friendly and helpful with questions and any extra requests.

The parking is a bit limited if the hotel is full (long weekend) and we have a vehicle that won’t fit in underground parking.

Loved that the kitchenette had all needed things for our week stay. (dishes , pots and pan, toaster , dishwasher , full sized fridge, microwave, stove top ) Staff was great every day and never missed acknowledging us each time we left and returned to our room.

I wish there had been a little more tv channel choices but we had our Apple TV box as usual with us and it was very easy to hook up which was a nice change as it is usually a lot more difficult in a hotel room