The amazing location together with the friendly staff and the various extra amenities make this place a perfect spot for a family getaway. We stayed in the executive chalet and the unit was perfect for our needs. The many amenities including the steam shower and jacuzzi made our staying special and relaxing. It’s the second year we are back and everything met the expectations. We rented a boat to explore the area by the water and that was so easy and well organized that we ended up doing it again the second day. There were also some nice new adds to the playground that made my kids so happy. We will be back for sure in the future!

Everything! Hired their boat for a couple of hours which was worth every cent. Dustin helped enormously … where to fish, how to use the boat etc. We were lucky enough to see a whale which circled around us for a while. The room (208) had an amazing view of the harbour. The prettiest I have ever seen. Lounge, bedroom and bathroom all large. Bedding and bed is the best too! Dustin keeps the grounds looking beautiful. Plenty of local eateries to choose from. Lovely pub within walking distance. There was even a living flame log effect fire in the lounge area. Both lounge and bedroom overlooked the harbour. We also had a large balcony with table and 4 chairs. Coffee machine, microwave, dishwasher and cooker. This was the highlight ‘hotel’ of our 3 week trip! Thank you to both Dustin and Zeb for looking after us.

Nothing. Couldn’t fault it.

The location was fantastic, offering a wonderful view from the room. The bed was exceptionally comfortable, and the spacious bathroom added to the comfort. Zeb was incredibly friendly and helpful, providing valuable advice on hiking and running trails, as well as suggesting hidden gem destinations to explore. We also took advantage of the discounted kayaking offer for guests, which added to our enjoyment. Overall, it was an excellent experience, and we look forward to returning this summer, and hopefully every year thereafter

noise from upstairs

Location is amazing, just in front of the bay, with beautiful views and stunning sunsets. The room was very clean. The staff was friendly and attentive to our needs. They accommodated for an extra bed when we arrived and provided insightful information about the surroundings.

We didn’t have any issues but if we wanted to make a full use of the kitchen, some tools/cutlery would have been missed. However, given the support we received from the desk, I would not anticipate any issues if we had to reach out to them to solve the problem.

My ground-level room had a nice view of the harbour and the boats. The spacious apartment was comfortable, well-equipped, and clean. Ground-level is two floors down from the lobby because the entire facility is built into the hillside. It's not a problem as there is an elevator for ferrying luggage up and down, however, if you want to explore the facility at sea-level, there are numerous stairs to navigate. Good for your leg muscles!

The beds are tall! I'm short. It was interesting to get in and out. Comfortable though.

Stunning view overlooking the Garden Bay, the property is high enough to have that view even we're on the bottom-most floor of the building. Kayaking is great easy activities with kids. You simply ask at the reception, walk down to the dock, grab a kayak & all the accessories then there you go -- quiet paddling around the bay/ harbour. The hot tub w/ massaging jets is a must try. Soaking in warm water relaxed while watching the best view from the sun deck is an amazing experience you won't forget -- remember to ask someone to take a photo for you to keep your memories alive for years! One surprise for us was that we found wild blackberries lined up for picking right in front of our door step of our room! We picked some and they tasted as good as or even better than those we've got from supermarkets. :)

There's not restaurant in the property, which is a pity. We need to go around for meals. It seems that the property is somewhat under-staffed (probably impacted by the pandemic & not yet fully recovered afterwards). We have to wait quite a bit to get someone to arrange us the kayak. Reception is often empty, needing guests to call to get served -- although they're around the property working on various stuffs. Finally, it's slightly pricy but still a memorable experience.

Set on a steep hillside above an inlet, the view was beautiful. We had a ground floor king suite and it was very clean, well equipped, very convenient to be able to take the dog out on the grass right outside the patio. The staff were all very friendly and anxious to do anything they could to make our stay enjoyable. Very dog friendly. We didn't use them, but there was a nice BBQ/play area for kids and a sundeck below on the water, with a hot tub (which the staff was very willing to take you down to in their ATV). Plenty of Keurig coffee/hot chocolate, etc. supplied.

Fold out couch (a futon) in living room was very uncomfortable to sleep on, and required pillows even to sit comfortably. Would be nice to have padded chairs in kitchen and outside--what was there was ok but could have been more comfortable. Toilet was low (for older people) and would have been nice if spa tub had standing height holds to get in.

Derek was manning the desk when we arrived. He was ready for us and very kind in showing us around and pointing out the points of interest on the property. When he saw that we were seniors and that my husband was not very steady on foot, he changed our room to a higher cost handicap equipped room on the main ground level with no stairs at NO EXTRA COST! We were extremely grateful and it made our time there so much easier, especially for my husband. We are very grateful for Derek's assistance and kindness. The grounds were absolutely beautiful and magical in the lights at night. The air was so fresh and clean and the harbor was protected from the wind. A magical place! Thank you Derek!

Difficulty in finding a place to eat supper. Nothing on site itself, and the two restaurants in the community which is close by were not our kind of foods. We were about to go into the grocery store to find something to eat when we noticed a trailer selling fish and chips! It was 10 minutes past closing but the proprietor made an exception and fed us! There is only one place to eat breakfast in the community and they take ONLY cash or debit. I was putting all of my expenses for this holiday on charge so it took me by surprise.

Although the property is a little dated (don’t expect all new fixtures and fittings) it was really comfortable and in a great location with grounds overlooking Pender Harbour. Kids loved the grounds and exploring. The best part were the staff who were really friendly and accommodating. It really felt different and more personal than other larger chain hotels that we’ve stayed at. Highlight was renting the speed boat for a trip around the harbour and a bit of fishing.

Nothing to report.

Location is absolutely amazing, it’s so peaceful and quiet there! Fantastic views out of the window. It’s a great place to relax and recharge. Some rooms even have their own grills.

There was a dog hanging around unleashed (with one of the workers), that didn’t seem to be fond of the other people. The person did ask if we were afraid of dogs or uncomfortable with it, so I assume if we were, it probably would’ve been leashed.