The front desk staff, cleaning staff and breakfast crew were all incredibly friendly. I called a few times to make requests/adjustments and was always met with a friendly representative more than willing to help. The rooms were spacious and clean.

The pool felt pretty slimy/dirty. Given that the kids wanted to stay in there all day, this wasn’t a great feeling. Both myself and my son got a big rash the evening after swimming.

the seating area on the main floor is large and comfy the breakfasts are great the pool is a really good size for kids to play and have fun the gym is well equipped and there is even a basketball court out back

the pull out couch worked well and the kids were fine on it, but it didn't feel very comfortable when I laid on it.

I can’t speak for the rooms themselves but I can say the staff are top notch! Super friendly, extremely helpful and very understanding. We unfortunately had to cancel our overnight here very last minute due to reasons outside of our control. Would definitely book here again, based on my interactions with the front desk staff.

Staff was very helpful and responded to requests promptly. The service and food was superb for the Wednesday Night Social. It was very convenient for family with young kids to have the complimentary breakfast included with price.

Maybe more selection for breakfast, such as cut fruit and cheeses.

Well-appointed suite with full kitchen, comfortable bed, clean washroom with accessible warm shower. Great breakfast and staff!

The pool was very cold!! Also, many used towels were littered around. But a staff member addressed that problem immediately and brought us plenty of fresh towels.

When we discovered the room didn’t match what I thought I had booked through Booking.com, the staff promptly provided a more suitable room. We also liked the pancakes for breakfast - a nice change from the waffles all our other hotels offered.

The room didn’t quite match what I thought I had booked through Booking.com.

The breakfast is good, with a good number of options. The staff is very friendly.

The HVAC units in the rooms are very noisy. I prefer a duvet cover rather than flat sheet.

The room size layout and privacy. Everything was perfection except the handling of my issue. It was botched !!!

The way I was handel made me feel uncomfortable ,communication was poor. The issue was not explain and I volunteered to deal with the matter. I asked the agent what was the additional cost and still it was not address properly.

The location, for us, was absolutely perfect. We were also pleasantly surprised by the full breakfast served (in COVID times) in the very large breakfast room by cheerful and helpful staff. Staff at the front desk were also exceptional. The lobby was welcoming and airy. The hotel was located close to several restaurants, which we appreciated.

I think this particular hotel could use a facelift. The decor was old and the furnishings tired; at least, this was the case in Room 206. Perhaps the hotel has started renovations and haven’t reached this floor yet? The bathroom is out of date, and was complete with a pink porcelain soap dish hanging on the wall! I found the bed very comfortable, but my spouse’s side was probably used more frequently and had a ‘sag’ to it. Otherwise, the room was comfortable and we had a good night’s sleep. Although the bath area had been cleaned, I did find a towel hanging on the back of the door, I’m guessing from the previous occupant.

Nice, clean room. All the appliances needed for a family stay. Amazing breakfast. Kids were happy to use the pool before bed - it was warm and clean. Overall very positive experience.