We LOVED the facilities, apartment was SENSATIONAL for a vacation. All the amenities are provided. Except pitchers for milk. But, we bought some at the dollar store! Staff and management were so helpful. Other residents were so friendly as well. We felt right at home!

We had NOTHING to complain about! We had one small issue where the stove that didn't lite. So the property manager came to the apartment and figured the staff had turned off the main valve. It was fixed in a jiffy and Katrina was so apologetic about it, but it was no big deal. That's how wonderful the staff is!

The location was great with the easy access to the highway and stores such as Walmart, Loblaws, shoppers, Costco. All within 5 minutes reach. Apartment layout is great, very Clean. may be few items which will cost within 5-6 dollars can be added in the apartment. Such as Garbage bag/laundry Bag/Sponge for Kitchen.

Not sure why Gym/Swimming pool is not accessible for paying such a high price, that should be included.

The suites were clean and spacious. Beds were comfortable. The Gym and pool were nice.

The parking lot was not available for us to park our 12 passenger van in, as it was not plowed well and many cars were parked between two spots. We had to park on side of the road for both nights and it was not clear with reception staff that this would not be a problem for ticketing. The tv systems in both units that we rented were complicated and did not always work, and apparently there is no-one to contact with such issues. Not much available for cooking with. Units need milk bag holders and mixing bowls and at least one jug.

It was very clean and spacious, 2 bedroom apartment enough for our family of 4. 2 adults and 2 kids (5 and 2yo).

Bed in one of the rooms was too firm, made my body hurt: House keeping only provided for 2weeks and more stay, I cannot come back for longer stay for this reason. We only stayed 3 night so we could manage. There should me more cleaning stuff like mop, and extra trash bags. For short stay, a lot of people won’t go grocery shopping.

Liked the washing machine, dryer & ironing board with iron. Very useful. Bed was comfortable. Liked the open plan kitchen-lounge.

TV did not work. No kettle. Hairs on toilet seat(!). Not cleaned well! Need brighter bulbs for bedside lamps, to be able to read. Sofa & chair were very uncomfortable & fabric made my skin itch. No scissors in kitchen. Very poor hair dryer. Need a proper nozzle on the end for styling hair. Ended up looking like a broom! Need hooks on the bathroom & bedroom door for hangibg dressing gown. Need more hangers. Only 6 supplied, needed at least 12. Only 1 teatowel provided for 8 days use. A second towel really was needed too. Would be good if the bedroom was large enough to fit a wardrobe, to hang more clothes.

Beautiful apartment, great size for a family. Loved full kitchen and own laundry room. Easy check in/out. Great location, lots to do. Kids loved the pool.

The kitchen didn't have a frying pan, so I had to purchase one. It's hard to find parking in the evening on the weekends.

All the amenities were available. The bathroom has enough towels for everyone and it was very clean. Even had soap to wash dishes by hand and for the dishwasher. The bed was also comfortable.

TV channels were unavailable. There was a washing machine and dryer but no soap, it would have been nice if a little was provided because we needed it and had to go out to buy it.

The location was convenient if you had an event in Kanata to attend. It's about a 20 minute drive to downtown Ottawa. Close to a mall with Walmart, grocery store and restaurants. Two bedrooms with two bathrooms is very convenient for larger groups. Sufficient on-site parking. We didn't use the kitchen, but it appeared well supplied.

Both rooms should've been equipped with blackout blinds/curtains instead of Venetian blinds as our room was directly underneath the big parking lot light and both rooms leaked a lot of light with the light shining on the pillow through the blind, so if you need darkness to sleep, this will be a problem.

Location is very good, near a big plaza and the Outlets, highway direct links to the Downtown; The apartment is large and clean, you have everything ,just like home

When I checked in, A confusion happened: I was told to pay $150 for my little dog, but when I made reservation, I received a message through Booking which told me that I would not be charged for my pet! and this message was written in Chinese , I couldn't show it to the reception. Hotel manager finally gave me a discount, and showed me the message she replied to Booking regarding my special request about my dog when I made reservation ! she did inform about the $150 pet's fee. I just don't know why Booking made this confusion and misunderstanding between I and the hotel? It's very bad, isn't it?

The space for my family was spacious, clean, and very comfortable. The surrounding environment was clean and the shopping mall was nearby. Everything from kitchen utensils, laundry rooms and bathrooms was perfect and there was no inconvenience at all. The most important part of planning a trip to Ottawa was the accommodation. It was a trip where all the family members were satisfied because they got to know a good accommodation. It's a place I'd like to visit again. It has two rooms, so I think it is a good accommodation for family travellers.

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