the room was super cozy and nice which is what we wanted for a cozy christmas stay, the breakfast was really nice! nothing fancy but more than good enough for a regular stay. the fireplace in the room was awesome!

we were in the room when housekeeping was making our room and both times they didn’t come into the area we were sitting in, i understand if they didn’t wanna disturb us but they could’ve asked us if we wanted them to clean up that area, the first day the only thing that was made was the main bed, not even the cot! the lady at the front desk could also be nicer, she was a bit abrasive when we first came in.

The Best Western is one of the more affordable hotels in Niagara-on-the-Lake. It is about a mile outside of the main shopping/theater downtown, but the walk there is through a beautiful residential district that enchanted us every time we walked there. The hotel itself is well-maintained; rooms are big enough and comfortable. The breakfast, which is an enhanced continental, is overseen by a lovely, friendly woman.

There isn't an elevator, so you need to let the staff know ahead of time if you need to be on the second floor. There are only two floors, so it's not a big deal, but my husband is 81 so I requested -- and got -- a first floor room.

Breakfast is really good. Carol is doing an amazing job. From high chair to the variety of foods, great breakfast for families with kids & babies. You can get hot and cold drinking water 24/7. The location is good. 15-20 min walking distance with stroller to the shops. Also has a good grill, Tim Hurtons etc around if you are looking for smt closer. We stayed in double queen bed room in the second floor. There is no elevator, so if you need first floor room inform the reservation team. Free parking was a good win during the Christmas parade.

I wish there was a microwave that we can use during our stay. .

Breakfast was very good, especially the crustless quiches offered and the attentive woman on staff who kept on top of making sure things were clean, tidy and well-stocked. Real cutlery, plates and glasses were nice to have instead of paper and plastic. Room was very clean and comfortable. Welcome cookies were a nice touch. Lobby area was very clean, welcoming and well-kept.

The cost of the room was far in excess of the price one would normally pay for this level of hotel, in any other setting.

Very good breakfast. The quiches were nice, I liked having whole grain toast and plain yogurt. Staff very helpful and friendly. I liked having access to ice and filtered water. Coffee pods made good coffee in the room. Great bed. It felt a step up from a typical hotel on the road.

Can’t think of much. The room felt a bit humid the first night. The thermostat said 68 degrees but it didn’t feel that cool. But overall the room was very comfortable.

Very comfortable beds. Very clean and a good sized room. Quiet. Continental breakfast was included.

No ability to leave luggage before or after checking and checkout although as were dropped off by a shuttle from Toronto the receptionist allowed us to leave luggage for an hour and a half until check in. We did appreciate this. We had very little luggage so that helped we think. No jug in room though there was a coffee maker.

Small hotel (for a chain); we drove right past it the first time. This is not a bad thing; we like this size of hotel. Excellent location in NOTL, although a bit far to walk downtown; you can rent bicycles right next door. Staff was friendly, professional, and responsive. Bathroom is a tad small, but clean and perfectly serviceable. Hard to rate breakfast, as there was a power failure in the morning, but what we had was good. (Power failure does not affect review). Second floor verandah is a nice touch.

Refrigerator needs replacing; it didn't work right (and didn't smell nice). You pay for the location.

Breakfast is very simple, toast , cereal , croissants etc. They did lovely little crustless quiches which was the only hot selection (apart from a waffle maker) but this did us great, and helped us to not over indulge as one tends to do at a breakfast buffet! Staff were lovely , hotel very clean. Ample parking and in a beautiful neighbourhood which was a short 1 km walk into the main town

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The hotel was located just outside the main street, approx 15 minute walk ..with ample parking. There is a small restaurant / sports bar next door It was mainly a continental breakfast with Hot / Cold drinks , cereals, yogurts, toast, porridge , plus muffins & cakes.. If you need anything feel free to ask the reception..they were excellent

We stayed for 4 nights in May with no issues or complaints

Our room was nice and the bed was comfortable. Breakfast was included in the cost, and coffee was good, and that was very important to me. The distance was a bit far from downtown, but we enjoyed the walk, so that was ok for us.

There was no elevator, and the ice machine was in the basement. Our room key card didn't work 2 times, and then we were given an actual key on the third try. It's a good thing my husband was healthy enough to go up and down the stairs that many times. ( but he was not impressed as we were tired) Breakfast was fine, but no meat at all, and eggs were in a patty.