Since we were traveling to Puerto Montt by bus from Argentina we liked the fact that the hotel is next to the bus station and to a mall. There's a supermarket at the basement level of the mall as well. From the station it's a short walk to the hotel but ask for directions as the posted signs lead you in the wrong direction. The location is on the beach walk "costanera" which is undoubtedly the best part of the city. The location is within walking distance of several places that are part of the city tour so we saved by not having that expense. We were staying several days so we asked for and were upgraded to a room with views of the sea at no additional cost. Breakfast was good and plentiful, not just a "continental" breakfast, meals for purchase were good as well.

Elevators are a bit slow.

We arrived after a long bus journey and the hotel is literally next to the bus station, with a supermarket across the road. The room met the requirement, it was quiet, the bathroom was compact but did the job, shower head was attached to the ceiling which was interesting. Our ferry was cancelled the following day which meant we attempted to get a very early bus so we missed breakfast. If we hadn't got on the bus the team on reception offered to hold our room so if the bus was full we could come back and stay another night. I felt the customer service was good.

When we arrived the check-in process took a bit longer than I had anticipated. We had to give our passports to be photocopied which is normal and then we were asked to sign a waiver about protecting our belongings and that the hotel was not responsible... which I made a bit of a fuss about and apologised for later. There is a safe in the room but they must have had an issue previously. We had no issues at all.

I had a very pleasant stay at Hotel Ibis in Puerto Montt. I needed lodging on very short notice and appreciated that the reception and security staff were welcoming and helpful. They had a room ready before check in time so I had only a short wait. They held my luggage in a secure location during that time. The room was very clean, spacious, comfortable, and quiet, and had a great view of the water. The location beside the bus terminal makes arriving, departing, and tours extremely easy. I highly recommend Hotel Ibis and will stay there again when I return to Puerto Montt.

The property is well taken care of. Rooms are nice. Staff is helpful

It's located on the same site as the bus station. A few sketchy folks around there. At the same time, we appeciated it being close to the station because it was right there when we arrived. The other thing I'd mention are the elevators. Sooooooo slow. Overall though this property was good.

Right on the waterfront. Right next to the bus station, and surprising quiet. Lovely to walk the Costanera promenade in the evening where others are skate boarding in the skate park, or strolling, or just enjoying the waterfront. The breakfast is ample with lots of choices and convenient times. The seaview rooms are great!

A dedicated container in the shower for "shampoo" not just body soap would be nice. And a hand towel.

Good breakfast, plentiful. Tasty. Friendly staff. The location couldn't be better if arriving or leaving by bus. It is LITERALLY next door to the bus terminal. It's also surprisingly very quiet, and the view rooms over the water are lovely.

Only 2 big towels. No hand towel, nor washcloth. Also no shampoo, though maybe the gel in the shower would work. Nice to have a hairdryer. No complimentary tea or coffee in the room

Comfortable bed, clean room. Helpful staff. The hotel itself was fine. View over bus terminal to water and a cruise ship dock. Grocery mercado right across the street was convenient.

Location in graffiti part of town. Very noisy next to bus terminal and busy street but not much sound proofing in the hotel in spite of the fact we were on the 6th floor. It would be nice to have hand towels as well as bath towels. Also, a kettle and mugs for making tea/nescafe.

While the bus terminal area of Puerto Montt is not the safest or cleanliest, the hotel does a good job of maintaining adequate security, and the convenience fact of the hotel can't be beat! I came in on a bus and left from the airport, and the hotel's location and quality were top-notch. Great view of the sound from my bedroom too! :)

It would have been nice to be able to check in a little before 3pm. I had virtual interviews to conduct at 2pm and 4pm, so I was a little rushed. Then, at 3pm, several people were already lined up to check in. If there was a room available before 3pm, it would have been nice to let me get settled in a little earlier.

The staff were really welcoming and had great tips or starting our trip in Chile. Helped us with all we've asked. Breakfast was great, better than most places in Chile. The hotel itself felt safe. The room had aircondition and beds were comfortable.

The location is not safe, especially at night it is not advisable to walk around around the area. Hotel's parking is in the bus terminal which is very scary at night. The hotel itself has a guard and feels secure once you're in.

It's location, it's right beside the bus station. So convenient!!!

It could be a little bit more hygienic (the sink was a little gross). Also, they receive travellers from all over the world so it could be great if they rented or sold items such as adapters, or have a charging station in the lobby. All in all, the staff were great, really nice people. I would certainly like to visit again. 😊