A business class hotel a bit "off" in Puerto Montt. Well-equipped, fairly modern and very clean rooms. Fitness room and in-door swimming pool in the building. A nice bar and good restaurant on the entrance level. That was good because there is absolutely nothing in terms of bars, restaurants and cafes close to the hotel.

The fitness room is only open from 7 am, not good if you want to train before an early morning meeting or departure. One of two elevators broken during the whole time of our 4 night-stay. As said above, there is nothing for the tourist visitor close to the hotel. Not that there is much in the rest of Puerto Montt either, for tourism it is better to go to Puerto Varas some 15 minutes/km north.

The hotel is well located in the heart of the city and the dinner at the restaurant was surprisingly excellent.

This is an older hotel that was purchased by another brand and remodeled, but the rooms still feel a bit musty in places. Apparently, they are still remodeling as I could hear the construction going on above me on a different floor. Since I had to leave very early in the morning to make the bimodal ferry, they offered me a breakfast "to go" which was nice, but, unfortunately, it wasn't much. But, since the restaurant is quite good, I am sure that if had I had time to have breakfast at the hotel, it would have been excellent.

I love the Hotel, especially the underground parking, is safe. I would suggest placing a sneeze guard over the breakfast setup, people gathering around getting breakfast talking and spitting over the food. Also, make sure the food is hot. Good variety though. The staff is very nice. Raul (facilities) was very nice and attentive. I stay twice at the hotel the second time we were given rooms on the upper floor and none of these rooms had a lock on the doors which was worrisome and unsafe, so we requested to switch. It's a beautiful hotel, but it seems that they need more staff. I would recommend it.

Missing security lock on some doors. Lock of sneeze guards over breakfast setup.

Great hotel, a little away from city centre but supermarket handy walk away. Room was quite large, super comfortable bed and decent size bathroom. Breakfast was awesome with great variety. Staff super friendly and helpful and cool that a few spoke English. We actually left another hotel in the city centre to come back to this one as we liked it so much

Nothing

Breakfast was excellent, make sure to be done eating by end of time because the food and coffee are taken away promptly.

Elevators, almost missed breakfast as one was not working and full several times when it stopped on our floor, they are working on them so I expect them to be fine if I visit again.

The rooms were nice and clean.

I didn’t like that been 2 adults and 1 kid (9years old) we have only two shower towels and only one set of shampoo and gel. I don’t like to have to ask when they have already the booking for 3 people. The water in the swimming pool doesn’t looks clean.

For the most part, is was clean, relatively new and well appointed.

The elevator was out of service the entire time of our stay, which was very inconvenient. Regarding the breakfast, it would be very nice to have healthier options.

Exceptionally pleasant modern decor. Receptionist was especially helpful with finding me a cc airport transfer and early box breakfast. Good restaurant service and menu. Very peaceful and pleasant dining room. My room modern and comfortable.

Taxi confused about name and location.

We stayed only one night. The staff at check-in and in the restaurant were professional and helpful. Our room was very comfortable. We particularly liked the location, which is quiet yet only a 4-5 block walk from the downtown and harbour.

It was extremely clean, the gym was brand new and amazing and the staff was extremely friendly

Nothing - it’s not the property’s fault that Puerto Montt is a little boring haha