This hotel was nicer than in the pictures. I couldn’t understand why didn’t have more stars. The stuff was excellent, very friendly, polite, accommodating, always ready to help. Parking was free, we also got a welcome drink so we went to the bar. Beds were so comfortable, when we got to the room the had the a space heater so the room was warm an cozy. We had two rooms a triple and double both were a big size and bedroom was huge. The double room had a beautiful view of the water and again room was huge even with a small walking closet. The breakfast was amazing, buffet style with a variety of juices, breads, sweets, fresh fruits, yogurt, eggs, sausage, coffee, tea, etc. We learned from the stuff that this hotel was entered on the national registry of protected buildings like national heritage so they can’t just go remodel the outside the balconies are carved native wood. The hotel is beautiful as it is I will definitely stay here again.

Nothing bad the hotel exceeded my expectations.

Situated right on the Costanera near the pier. Very helpful staff, Their English was, as usual, much better than my Spanish.. Although I looked round the restaurants and bars one or two blocks in, the hotel bar/brasserie was very comfortable, with an ocean view. Large comfortable room and bathroom. Excellent breakfast, hot and cold, to suit all tastes. Good access, all the lifts worked.

My room (307), had a side view of the sea, but was directly over a lively bar/brasserie on the next lot. It was going full blast until 3 am. I always carry earplugs when travelling..

This is a hotel with old world charm, just a bit past it's prime. It reminds me a bit of Fawlty Towers. The staff were exceptionally kind and helpful. My wife was sick for part of our stay, when I needed to be away, and they took great care of her. The view of the harbour from our room was lovely. The location could not be more convenient. And the breakfast was excellent, as were dinners in the dining room.

Some things were a little worn. A dab of paint would help. And the toilet in our room tended to run.

Beautiful property walking distance to bus stop, restaurants, coffee shops and view of the bay. The staff was very helpful and went out of their way help us with the issue n our original reservation when I had to change the date due to transportation issue. Also they made sure that we get our breakfast on our early check out 😊😊 I wish we have more time to explore the nearby attractions.

the location is excellent, room has harbor view. the room facilities are good and breakfast is very good.

staff are cold and uncaring, few very common requests are denied. it seems guests needs are not matters to front desk, they are too busy with they mobile phones.

fantastic location. Beautiful view. Immaculate facility.

Perfect place for a break in a nice hotel room with all services....after months in hostels. Price offered was very good. Very near to everything in Puerto Montt. Bus terminal 15 mins away walking.

no complaints

the size was excellent , and the staff were very friendly and helpful

the bathroom small and had the shower over bath which was very slim

The stuff of the hotel were really helpful and nice. Everything went amazingly. They even gave me breakfast box because if my early flight even though I forgot to ask it. I highly recommend this place.

Breakfast was good, variety of fruits and cakes

The WiFi in the bedroom was very poor, had to go to the lobby to connect