Very helpful, even before we arrived to the hotel. They took care of getting taxi to the hotel from the airport. All staff were nice and helpful any time of day.

Some of the beds were a little too hard, but not bad enought to disrupt sleep. And the Wi-Fi was a little slow but thats any hotel Wi-Fi, so it's understandable.

The hotel was really good. It is located in a very peaceful area. I travel with my family, so I needed a good place to rest. EcoHub was perfect for that. It is a smoke-free accommodation which was a plus. Customer service was also really good. Faber and Camilo are really helpful and assist you and all you need. I highly recommend this hotel for visiting Medellin.

Everything was good.

We loved everything about our stay! The views from our room were amazing! The staff was so attentive, caring, great customer service!! Don Jaime was always very friendly. The wonderful ladies from the kitchen were so kind.

There was construction going on so there was lots of noise at times.

Very clean...good value. Great location though that is subjective

Beds are much too firm (Colombianos like their beds hard but they should take visitors preferences as to comfort level into account. Hotel should add more flavor and vibrance with more art, murals etc..though clean and modern, it feels sterile and cold in rooms and hallways. Also you have no choice with lighting..it is either all on, which is as bright as a football stadium, or all off with only tiny nightstand light which is too dim.

The staff was great. Geraldine at the front desk had superior customer relations skill; we loved her. The kitchen staff and management were always so welcoming and accommodating. The location was one of the best in Medellin.

That the kitchen is closed on the weekends for lunch and dinner.

very clean, good location, nice staff, good breakfast.

heat water don’t work good. two days no Hot water only one key for 2 guest, not good. bed a bit uncomfortable - very hard at arrival price was higher than what was settled for.

Hotel was clean and comfortable. The staff were all awesome and really friendly. We loved the staff in the restaurant, especially Deanna - she provided 5 star service. The breakfast and food in the restaurant was also really good.

The walls were super thin so we heard quite a bit of noise. Some other guests were quite loud at night which made it difficult to sleep.

The location was good, so close to all activities but far enough for having some rest.

We waited over an hour for check-in. We were in the hotel at 5 pm, and it was 6:10 when we enter our rooms. It was the longest and slowest check-in I have ever witnessed. Also, we don't understand why they try to sell us a travel insurance during our stay... It was weird.

Location, really great and safe spot, close to main city night life and restaurants. Breakfast was really nice and the personnel is so kind, always giving the extra mile to please the guests. I will stay there on my next trip for sure.

Can't say anything right now.

Lovely hotel in a great location. Very clean. Accommodating and friendly staff.

Specifically reserved a room to accommodate 3 people but got a different room on arrival and had to wait till the second night to get the reserved room.