The hotel was a hub of activity from the moment we arrived. It was a safe and exciting place to stay. Breakfast was included and delicious; staff were extremely helpful and friendly; the range of restaurants within the hotel were a bonus and the rooftop terrace with pool, bar and cocktails were all excellent features that added to the experience. The rooms were clean and as described on the website; the same-day laundry service proved to be fantastic and the ability to contact the hotel team via WhatsApp made communication easy.

The low lighting and compact space made it difficult to do my makeup and the bathroom door opening inwards in a small space made it a snug fit! Low voltage in the area meant my hairdryer wouldn’t work - the hotel did provide one though.

The hotel itself was beautiful and the experience was the best. Great location, more than amazing service and staff. Really comfortable room, quiet even if in the El Poblado. Breakfast was amazing, great food. Restaurants inside the hotel have amazing quality food. 2 beautiful rooftops bars. Everything was perfect. We always asked restaurant suggestions to the staff for dinner outside the hotel, and we always got great experiences and amazing food.Same for tours. They organised everything for us and all was perfect. We stayed in Medellin a few nights before travelling to Cartagena. The first time, I was sad to leave a hotel.

Nothing at all

The staff is outstanding. Friendly, helpful, same people always around so familiar faces. They seem like a "family". Daisy, the massage therapist who comes to the room, gave one of the best massages I have ever had. Hands down. the breakfast was great, selection of fruits was outstanding and their a la carte menu was really good. the only complaint: coffee was not very good (perhaps they need to clean out their coffee machine? also my "hot tea" was lukewarm and I had to send it back a few consecutive days. I felt like the barista who was also making food was a little overwhelmed maybe...

as above, the hot drinks also, the rooms are very eclectic with great views and amenities..... however, there are no drawers to store clothing. we had to literally live out of our suitcases. there were five cardboard hangers. there werent enough hooks in the room to hang towels or robes or wet swimsuits. The rooftop pool bar is really cool, and the pool is heated and wonderful, but they are separate from the hotel, so you cannot charge drinks or food to your room. the drinks were exorbitantly expensive! I suggest to bring a flask of your own liquor to the pool!

we loved the open air restaurants with plenty of space to linger and the swimming pool on the roof. the staff were all exceptionally welcoming and very helpful. loved having a bit of balcony space to allow fresh air into the room.

Although we loved the theme and design of the hotel in general we found in our suite the emphasis was on style rather than function- poor lighting for shaving or applying makeup (bathroom sink), or for reading (bedside lamps). Rain shower heads are great for men but are a problem for women who do not want to blow dry their hair each time they take a shower.

It was amazingggggg, the best city hotel I've been to (and I like to travel a lot) From the customer service quality to the quietness, delicious breakfast, heated pool, and free minibar. I couldn't be happier. The city is very air contaminated and its surrounding of plants made me cough less. We were staying in a different hotel nearby but the beds were really firm and my boyfriend had a backache, so we asked if we could check in earlier than our original date and they were far and beyond to make it happen even tho they were full, and also a massage. Definitely coming again soon! Wouldn't stay anywhere else.

Nothing, everything was perfect.

Location is great and the hotel has an unusual and super interesting design except for my comments below. The decorations and the plants are wonderful as are the restaurants. Staff was also very friendly. The roof restaurant is very good.

Two things: 1. Less noise. For most of the day, no matter where one is in the hotel, there is a never-ending beat via the loudspeakers in the open lobby. We were told we have one of the more quiet rooms but the sound is amplified in the hollow opening and permeates the room. 2. Great and interesting design, but hardly a place to hang a towel and a night table on only one side.

This hotel should be 9+, it’s exceptional in so many ways. Fantastic location / rooftop pool / breakfast / restaurants / decor / staff / design. And it’s still quiet inside the room, so perfect even on Friday & Saturday

It’s very secure but you can accidentally get stuck in the lift or foyers if your hotel room key card doesn’t work so make sure it’s been registered properly by reception (and ask for extra key cards in case). Watching TV in room was limited, only Spanish shows, not much to watch in English but CNN.

Loved everything From the modern décor and original concept to friendly and helpful staff. The location is also great, in a lively neighbourhood.

This is not a dislike, but during our stay we weren’t able to use the swimming pool due to maintenance works. It would have been good to know this at the moment of booking. They had however an agreement with another hotel where guests could use the pool, this just wasn’t convenient for our schedule.

The Bar squad: Felipe, Alexis, Vanessa, Boso... AMAZING AAAAMAZING service yall... smiles, attentive, passionate... we had a blast with you all, so much so, we spent 10hours at the bar chatting, laughing and experiencing new cocktails...I woke up with a sore throat on our last day, they prepared me an amazing tea to help calm the soreness... THAT is service beyond expectations! Front Desk, Hosts and Waiting Staff... you were all so great to us, thank you once again for the top notch service! You even recognized us on our second visit to the hotel, THAT shows true professionalism and maybe even that we were a memorable group as well ;) see you VERY SOON!

i didn't like that i couldn't stay longer ;) missing a Spa service, that would have been amazing to have access to, but not a must

A huge effort to integrate design and art into every aspect of this hotel. The interior courtyard is a quiet respite from the bustling and fun neighborhood but is also full of youthful life and vegetation. All the snacks and drinks in the mini fridge are free! Super friendly service.

Rooms are a bit small. They charge per person so when I arrived and thought I had paid for two rooms to accommodate three of us they charged me more.