The facilities were modern, well, equipped on the dining was excellent. The staff was friendly, courteous, and well trained.

the size of the rooms. There was no place to put things. Other than this problem the hotel was a delight.

This is a boutique hotel, very well designed. You don't really see, from the road, what it is like, but there is a nice ambience when you walk in. The staff are very helpful and friendly. The concierge service was very good, throughout our stay.

There is a restaurant on the ground floor, which has a good reputation. Unfortunately there is no preferential booking for incoming guests, which is frustrating. The restaurant staff were good about working with us to find a place, but it was at lunchtime instead of during the day.

This Hotel is intricately designed for those whom appreciate the delicious luxurious details in life, from the moment you arrive they make you feel at home, welcomed and highly appreciated. The service is beyond outstanding at every section of the hotel. The decoration is a mixture of native Colombian green foliage with warm wood, high end materials in every area including luxurious plush bed linings and high end lighting design. I could not be happier. Every member of the staff has a genuine attitude of making you feel "taking care off" and their main objective. I will always stay here from now on when I am in Medellin.

The staff were very helpful and incredibly welcoming. The atmosphere was great and the decor and design was topnotch. The dining experience was incredible, highly recommend and the breakfast was delicious. The rooms were very clean and so comfortable! The added bathtub by the window is very cool, a thoroughly enjoyable room. And not forgetting the glass shower wall with a mirrored ceiling, fires things up!

Room service ends at 10pm however reception is 24hrs and available via WhatsApp. One member of staff was rude on the rooftop at night. The light switches beside the bed could do with a dimmer or cover.

The breakfast was superb. Everything was so fresh and delicious. The service was also exceptional! All the waiters and staff are so friendly and helpful. We will definitely book again at El Cielo when we return to Medellin.

We loved everything!

The property was absolutely incredible. Very romantic, tasteful, classy, and relaxing. The pool is private and on the roof. Very clean and beautiful decorations/touches. Felt like I was in a mix between bali/tulum/Colombia. LOVED the staff. I was there for about a month and when my friends had left (I’m a small gringa) 😌 the staff was so attentive and made sure I was safe getting in and out of cars early and late at night! I highly recommend them. My favorite hotel in all of Medellin so far.

I wish the pool had a little bit more open view of the city but it’s still incredible. The pool has a glass bottoms so when you’re in the lobby you can see up.

Winston deserves special thanks for his super attentive service. Everyone else in the hotel was great, too, and made us feel really welcome. The small pool area on the roof was really nice despite the not so sunny weather. The pool is heated and can be used also on cooler days. We also managed to have dinner at the restaurant and the experience was amazing. However, it was more about the full experience and not necessarily the most amazing culinary experience that I've had. Still, full recommendation! Throughout a very beautifully decorated hotel.

There wasn't really proper space in the room to open a big luggage, otherwise it was very comfortable and stylish.

situated in a nice quiet area, the restaurant food choice has limited options in salad but good quality food. I like the pool. standard of the food and drink is high, and nice interior of the room. I love my welcome drink which is like a coffee with liquor.

the menu of the bistro is limited and no salad dishes. they told me only carrots are available!

Best restaurant in the country (Colombia's first michelin star restaurant)! Great service- they arranged transportation to the city of Jardín, museums and a city tour. Pool was fun- towels, service, warm. Room wonderful. Even the maids were exceptional. Can walk to main street (~2 blocks) and the park (~½ mile) or they will call you a taxi. Quiet neighborhood.

There is not much not to like here in "Heaven".

everything the cleanness, the place is beautiful, the staff is amazing, the location is perfect

I have a little problem communicating with one front desk agent in what’s up when I asked him to help me with the reservation at the restaurant and he didn’t in the beginning until I told him few things and then he did not necessary