Location, facilities and cleanliness were all great. The breakfast and rooftop hotel were awesome.

Only complaint was the bed were very hard.

I am thrilled to share my outstanding experience at Arts Hotel Medellin, thanks to the exceptional service provided by Stiven. As a frequent traveler, I can confidently say that Stiven's dedication and attention to detail truly set this hotel apart. From the moment I arrived at Arts Hotel Medellin, Stiven's warm welcome and genuine hospitality immediately made me feel at home. His professionalism and enthusiasm during the check-in process set a positive tone for my stay. Notably, his assistance with my bags was a gesture that did not go unnoticed and made a lasting impression. Throughout my stay, Stiven continued to deliver exceptional service. He took the time to ensure that my room was perfectly arranged and equipped with everything I needed. His meticulous attention to detail and proactive approach in addressing any inquiries demonstrated his commitment to providing a superior guest experience. I want to extend my sincere gratitude to Stiven for his outstanding service during my time at Arts Hotel Medellin. His genuine care for guests, combined with his professionalism, is truly remarkable. I was not just a guest; I felt like a valued member of the Arts Hotel Medellin community. If you are seeking a hotel that offers both comfort and personalized service, I wholeheartedly recommend Arts Hotel Medellin. Stiven's dedication is a testament to the hotel's commitment to ensuring guests have an unforgettable stay. I am eager to return to Arts Hotel Medellin in the future and once again experience the exceptional hospitality that Stiven and the entire team provide. Thank you, Stiven, for making my stay truly extraordinary. Your efforts have made a lasting impression, and I am grateful for your genuine dedication to creating a memorable guest experience. Warm regards, Dr. Terry

There may need to be more servers at breakfast times to ensure that there is not a long wait for coffee and other items.

The style is really great the roof top is great

I love the low lighting but it does need just a little more light at the rooM entrance and the safe needs to accommodate a laptop

The decor is simply gorgeous. The room was beautiful. The atmosphere/vibe is very chill and relax as well. It’s perfect if you are looking for something nice and calm. The room is super comfortable and the location couldn’t be more perfect.

My only advice would be to upgrade the TVs for more modern ones with Netflix and apps on it. It’s weird to have a luxury hotel with no Netflix in 2021. Also, laundry is VERY expensive. Dry cleaning. Ask for prices before sending your clothes.

very clean & nice rooms. most comfortable bed ever. staff was nice. amazing breakfast! a large buffet with everything & you can even pick the ingredients & they make an omelette for you.

DO NOT WASH YOUR LAUNDRY HERE! we paid 100 us dollars for the laundry which we usually pay 5 us dollars for in a normal lavanderia. they did not inform us that this would be so expensive. reason for the -2.

The Art Hotel has a cool creative vibe and feels more like a warehouse than a hotel. The staff are amazing; super friendly and helpful. Travelling alone, the neighbourhood felt safe and there are lots of places for food / drink locally. The rooms are stylish and clean, the breakfast is great. Probably the best hotel hairdryer I've ever used!

The moody look sacrifices light and interior rooms aren't well lit. little things like better hanging space for clothes or a kettle/ coffee maker would have been nice but not really an issue.

interesting contemporary minimalistic architecture with beautiful interior landscaping giving Al fresco ambiance Lovely rooftop bar/ lounge/ breakfast area with excellent breakfasts and nice selection of liquors, wines, and small meal selection. they have done a wonderful job of creating a nice ambiance. Staff was extremely friendly and helpful

our standard double was a bit too minimalistic- bare cracked concrete floors, metal sinks with rust spots, no drawers/ closets/ chairs or racks for drying towels( just one hook at shower)

Very beautiful hotel in Poblado center. Green and modern. The bed and pillows were fantastic. The breakfast terrace was like a jungle- full of green and plants. Beautiful.

Lighting in a room. Felt a bit depressing and too dark. My room didn't get much daylight from windows , but modern lighting system was not bright enough. Also, the staff at the reception looks at everyone with suspicion and that "no unregistered guests in a room/hotel" rule seems a bit paranoid. Almost the first thing the elderly guy said during check-in. Maybe they have some bad experience or something, but that seemed a bit weird and unfriendly. I couldn't invite my Colombian colleagues for a drink or chat. Just didn't wanna go through this stupid registering process for them.

the rooftop bar and restaurant.

having to pay extra for a guest to visit you. but all hotels in the area pretty much do the same anyway.

The hotel is fantastic with an unbeatable location, in the heart of El Poblado and 10 min walk to Provenza. The service from all of the staff is exemplary in particular Pablo in the roof top bar and breakfast area who always made me feel welcome every single time. Sure sound proofing isn’t the greatest between rooms HOWEVER it is only a minor disruption - especially as you’re in Medellin, who wants to be sitting in their room all the time anyway!!! Highly recommended and I will stay again.