We visited Zagreb for the Christmas markets - the sheraton hotel was the perfect hotel for this matter. the hotel was very central and walking distance from great restaurants, stores and other spots. While our stay, we also made use of the great gym, sauna and pool - which definitely met our expectations. We also booked the breakfast for all three days, which was a nice buffet with food that anyone likes! The staff there was very friendly and offered coffee and co right when we sat down. Overall a really great hotel and would definitely come back!

there are small things that bothered us. for example in the morning, the on the second floor maids were very loud. I’ve been to many hotels before but here it was a little different. they were very loud starting at 8am, with music, VERY loud conversations and discussions. several things fell on the floor multiple times or banged their trolleys on the walls, which you can hear all over the floor. We came to Zagreb for a relaxed holiday, but were not able to sleep in on a single day due to the maids - which was very unfortunate.

The hotel is beautifully done up - welcoming lobby, comfortable rooms, great spa and pool area. The staff were polite and helpful throughout our stay. We stayed over Christmas and loved having the comfort of the hotel restaurant and room service when most surrounding shops and eateries were closed for the holidays. The daily buffet breakfast and Christmas buffet lunch were delicious.

It's a pity that there is only one restaurant and it is quite limited in choice of food, if one chooses to have lunch or dinner at the hotel. In my opinion, it's also a little overpriced for the quality offered. That said, the staff went out of their way to serve us well when we dined there. There are also good options for eating out close by.

I stayed at the Sheraton Zagreb Hotel for a one-night stay on 25th December, and the experience was absolutely wonderful. From the moment I arrived, the staff' were warm, accommodating, professional and made me.feel welcome. The room was impeccably clean, spacious, and beautifully decorated, with a perfect blend of comfort and luxury. The bed was incredibly comfortable, ensuring a restful night's sleep. The amenities provided were top quality, from the toiletries to the tea/coffee as well as complimentary bottles of water and some home-baked cookies (yummy). The hotel's location is ideal, situated in the heart of Zagreb, with easy access to major attractions and restaurants. Despite its central location, the ambiance was quiet and peaceful. I unfortunately didn't have the opportunity to use their restaurant, however they packed a take away breakfast for me the next morning before my flight, which was delicious. I really appreciated they gesture. Although my stay was brief, the Sheraton Zagreb left a lasting impression. It's clear that the staff and management prioritize guest satisfaction. I would highly recommend this hotel to anyone visiting Zagreb, whether for business or leisure. I look forward to returning for a longer stay in the future!

/

The hotel is excellently located; we loved that we could explore a lot on foot. The lobby bar is nice and comfortable, with excellent espresso. Beautiful Christmas decorations. A thoughtful gesture from the manager in the room. The bed sheets, that was what I liked the most.

“The hallways and some areas feel a bit outdated. The garage has parking spaces that are too narrow, and we couldn’t find a spot for disabled parking. One receptionist per shift seems insufficient for a hotel of this size. Generally, 5-star hotels shouldn’t allow queues, whether at reception, long waits for orders at the bar, breakfast, or similar services.”

The hotel is close to the main train station - just one stop on a tram (Sheraton stop). The room was spacious, the beds were huge and soft. There was everything you need in a room (iron, free water every day, bathrobes, lots of towels, good AC). The pool is great. They told us we can even use it after checking out if we still have to wait for our flight/train.

Be careful with a glass shower door. There’s a bathtub and a small shower door which doesn’t cover much and the water could go anywhere, and also it seemed like it was quite fragile. There’s not much around. The city center is close (like 10 minutes on foot), but there are not many places to have a simple breakfast or coffee in the morning.

When we first came girl from the reception gave us wrong room so the bad thing was that we had to wait a little bit for the mistake to be corrected and we were in the rush ,but later on everything was fine actually the room was really clean and bed was so comfortable😊,oh and I have to say that the waiter from the restaurant in the lobby was really amazing ,and the lunch there was really good.

Parking was a huge issue ,we parked at the garage and we got a card with which we could go in and out ,but it never worked so we had to come to the reception every time we used the car.

Location is great, friendly staff, excellent breakfast, large room and very comfortable.

Wellness area was a major disappointment. There was no maintenance at all. Looks like equipments were turned on and off and that's it. No aromas in saunas and steam rooms. Showers had a strong smell of urine or perhaps that stink was due to lack of cleaning (I truly don't know). There was nobody to enforce hygiene rules (prohibition of swimwear). Hard to believe that it was part of the hotel. Swimming pool was not properly heated.

Great location with private parking garage! Comfortable bed and great interior!

The receptionist upon check in did not pay attention that I have already paid my room and tried to charge me again. Of course, after I explained that everything is paid she canceled the transaction. Moreover, she forgot to validate my parking ticket after I have paid it. Luckily the guy working at the garage let us out without any hesitation after I showed him the transaction on my phone. The receptionists could have been a bit more attentive and polite considering the rate and the name of the hotel!

The staff during breakfast was extremely accommodating and kind,...if I remember the name correctly, Anka was one of those who organized the staff, and it was a job well done....

There are strict conditions for pets that I have not encountered in other hotels, and additional documents that you need to read and sign. For example, you can't take dogs with you to breakfast, which is understandable, but you also can't leave them alone in the room. What to do with the dog in that case?! I expect that these are some unnecessary strictness and precaution that the hotel will correct over time.

lovely hotel, the staff were amazing, really friendly and helpful. The room had 2 good size beds in rather than the 2 singles you usually get in a twin. Plenty of room for our cases/bags and a wardrobe with proepr hangers in! There was also a small fridge in the room. The shower was nice too! It was my friends' birthday while we were there and they left a cake and bottle of wine in our room for her. Every morning we had a free bottle of water each. Although it was a little bit out of the city centre, there were tram stops very close so travel was easy. The bar area was nice also, we had cocktails and brunch on our last day. I didn't use the pool or sauna personally but my friend did and she enjoyed those too.

Strangely they never cleared away our dirty glasses that we had used, or brought fresh ones. They also didn't replenish the tea we used so twice we had to go and ask for more. Given that everything else was so good, it was a strange thing for them to just not do, especially for a high-end hotel.