This was the first time I stayed in a hotel that was completely designed with needs of guests with disabilities (and non-disabled) and the facilities were AMAZING! That takes such a relief off when I travel because that is usually what makes me not want to travel anywhere. Plus the staff were FABULOUS! I wanted to take them all home with me or find a way to live there all the time. We will be back to visit again as soon as possible.

My only problem was there was not a good supermarket within walking distance and the rooms all have full kitchens so you can save money by being able to prepare some of your own meals while visiting. However... the hotel does have a program where they will pre-shop and stock your fridge with selected items from the grocery; so they are aware and trying to find a good solution. They even have a program to supply everything you need to have a BBQ in their own BBQ area behind the hotel. I will have to try that next time.

- location - beach, food, drinks all in walking distance - pool - private parking - quiet - we had a handicap room, but it was nice and had everything you need

only thing that really bothered us. When we arrived they told us we would get a letter the day before we checked out. We asked for a late checkout the day before out departure and it was no problem at all. The day we were going to departure, we came to pay the bill and found out we had too pay 25$ for the late checkout. Then they told us it was in the letter (that we never recieved!!!) so we were kinda upset that the didnt tells us when we requested the late checkout that we would have to pay an extra fee and that we never got the checkout information. we had a ground floor room, so the car was really close but we couldnt hang stuff outside (for safety)

Great appartment with good beds, amazing pool, just a short stroll away from Mambo beach, great service; very helpfull staff! Great experience. Would absolutely recommend.

Supermarket unfortunately not walking distance but basics available at reception, breadservice in the morning and shuttle service available to supermarket. Small downside was the construction site/view next door where they are expanding the facilties, but there was very limited noise nuisance from that.

The staff were beyond helpful! Very lovely location and has everything you need. Couldn't ask for more. I will definitely be staying here again in the future.

Construction/renovations going on (some days loud). There was a huge cockroach in my room. These were both minor inconveniences for me, the rest of the stay was phenomenal.

Utmost friendly staff who will go the extra mile to give the best customer experience. Much attention to detail and very welcoming. The property is family friendly also for the disabled.

An AC in the living room / kitchen wil improve the stay at this facility.

The staff was really friendly and cleanliness was 100 💯

I would have liked meals at the resort for days we did not want to leave. Need night activity for the guest.

Place was amazing. Clean. Very calm. Close to places we wanted to be. Easy parking, amazing room. Very spacious. Very helpfull workers and every information they had was clear.

Wished we stayed longer.

Our stay was peaceful and relaxing.

The only thing that was that it was undergoing construction at the back and for this reason there was only one pool available.. other than that it's a very nice property.

Everything was fine. Nice room with a small kitchen. Perfect room service and very friendly and helpful receptionists. We like to point out the possibility to use the barbecue. Just a short way to the beach.

There is nothing to claim.

Clean, friendly, nice pool, modern furniture, light interieur. very nice!

We still had to pay for the sunbeds at madero, that was a suprise