The facility is immaculate and the ambiance is so relaxing. The pool was refreshing and well put together. Food choices weren’t plentiful, but everything we ate was delicious.

Service in the pool area was slower than desirable and you had to approach the bar or grill to order. No one would approach you to take your order.

The hotel is in a top level. All foods and drinks were made with high quality and the place give to you a higher experience of a top all inclusive hotel. The beach is located in other resort (Dreams). If you stay at Zoetry you will have free access to Dreams (5 minutes walking or you can get a ride in a golf car). The beach is small and the food/drink services of Dreams is not at same level of Zoetry, so it is a waste of time going there. I strongly recommend to stay in Zoetry, one of best hotel I have been.

The breakfast were amazing!! However, needs more variety. Not the same breakfast every day. Same as the dinner but the food was amazing. Thank you poetry team.

I didn’t like everything closed extremely early. There after dinner evening. Zoetry could be exceptional if there were events planned in the evening like from 6 to 10 not all the activities in the morning and nothing to do at night. That is where the points were lost

The staff was amazing. We were having a little issue with our room. Shanice, who works at the front desk, went above and beyond to correct the problem. Latoya, the bartender at the pool bar, and the waitress Ruth were amazing. The young lady who was the chef at the pool bar I could not leave her out. The food she made was amazing. The chef even came to speak with us, which was welcoming.

There is not one thing I didn't like.

The property is beautiful and very zen if that is what you’re looking for in your trip. The staff was very attentive and went out their way to ensure the celebration never stopped.

The food could have been better. It was pretty basic unless it was for a special occasion. We had some amazing food on a few days, but mostly off resort or at the bday dinner.

The staff were all very personable, kind, and anxious to address our every need. Beautiful hotel with great ambiance and great location.

Really nothing could have been better

I liked the feel of ambiance. It was very zen and relaxing

The property was extremely beautiful with wonderful staff and great food and drinks.

they failed to clean our room one day and were very late in the day two other days. Food was not very good, not hot, and it took forever to get served.

Nice swimming pool with a jacuzzi, and you can swim at night. Awesome showers, large beds, most of the staff was friendly. You have access also to the facilities of Dreams (another hotel next door with beach access).

Ordered room service that never came, no toilet brush, cheapest toilet paper imaginable, huge tv that has no streaming services, poor service at the restaurants (i've witnessed people leaving one of the restaurants furious that they had been waiting for 1h and their food was not ready yet) and they only have online menus so if you don't have your phone you can't see the menu, ridiculous gift shop prices, waited so long for my bag to be brought to my room that ended up going to pick them up myself, several of the bar staff have zero experience and don't know how to make basic cocktails, at the price they charge per room this is all unacceptable.