Lords Palace Hotel SPA Casino

Excellent service upon arrival, we were upgraded to a suite, as we were early they escorted us to lunch & then we were offered the pool & beach facilities until chech in, RAJ in the restarant look after our every need throughtout our holiday, Customer relations GIZEM & DEMIR (hope i pronounce correctly ) did everything in there power to make our stay unforgettable, they arranged a special birthday table for me with cake & photo shoot, what can i say amazing first class service! Upon return to our room we found more suprises a bottle of wine & yes MORE cake:-) special thanks to the front office manager who took him time to help us one day & to dear Hassan & Septerber at Esquire beach.. 5 star service all round, we have already booked another stay for this september with them.

Nothing!

Great location and very nice hotel. The room was a good size, comfortable bed and very good shower. The roof too bar is great for drinks and snacks. We arrived in February/out of season so lots of works ongoing so limited access to outdoor facilities. The shisha bar is a great spot to chill with a few drinks… gym/spa/pool/hamam are all great… outdoor pool is massive and would be great in the summer… staff very freindly and accommodating- overall 8 out of 10…. 😃

Nothing really negative to say other than the food - there was a good selection of food on the menu in the roof top bar but I would not order steak! Poor quality meat! The breakfast/lunch/dinner in main restaurant has decent choice but not what you would expect from a 5 star hotel.

The breakfast had a huge choice - including full English & continental. The was a separate specialist coffee bar in the foyer called The Petite Croissant where a very friendly girl called Ayse always served us. The staff were super efficient in the restaurant & even remembered what extra drinks we liked. The room had a fantastic view not only of the sea / harbour but also the hotel swimming pool. There was hand spray everywhere to protect against Covid.

The range of food was vast in the buffet bar although a lot of the dishes weren't labelled, so being pescatarian I had to miss out on dishes which is such a shame as the chefs had obviously gone to so much effort.

The service from the staff who greeted me was first class, particular Oli and Obi whose communication skills and English were excellent. The size of room and quality of the furnishings was superb and the all inclusive was good value, although the food in sky bar was even better .

There was a smell of foul water during the evening. There were some renovations which may have affected the plumbing / drainage. The manager swiftly arranged a room change to a suite . I gather renovations are due for completion in March so it should not be an ongoing issue.

The staff was absolutely amazing! There was a young man in the Spice Restaurant, I'm sorry to say I didn't get his name, but he is studying to be a nurse, who provided absolutely amazing service! The personal assistant via your App is excellent and we used it several times to book massage services, reservations to the AlaCarte options, and several other things. The price was superb in relation to what you get and it can't be beat.

I didn't like having to pay extra for Turkish Coffee! Also, our mini-bar did not appear to have the capacity to be turned on to chill the contents...

Gorgeous hotel and the restaurant was excellent. Deniz the customer relations manager really went out of his way to make our stay as comfortable as possible and gave us 5 star treatment and upgraded our room to ensure we were happy and we even extended our stay to stay longer. Overall the staff were very helpful and the food was amazing, I would recommend this hotel to anybody

The steam room wasn't warm enough and the steam would come on every 15 minutes and sauna was not warm , also the asain ladies weren't very welcoming not sure what their problem was and weren't very helpful seemed to have an attitude problem

mostly everything , especially the lobby and Bella Marin

rooms smelling of stale smoke .

Breakfast was excellent,loads to chose, hot or cold. I liked the amount of fruit and nuts yogurts you could have, so much of delicious food.

Music round the pool area was far to Loud and constant. And when I paid for my stay,I was disappointed that I couldn’t pay in T.L on my card,without it being converted into sterling,resulting in an additional charge.

A truly lovely hotel, the staff could not do enough for you and were always available to help. Hotel was spotlessly clean and again staff always on hand to ensure it stayed that way. The food in the main restaurant was freshly prepared and plentiful with a large variety of choice for each meal. The absolute highlight of our stay was on arrival, knowing we were there to celebrate my 50th birthday, they had upgraded my room to a suite and my families room to sea view room. The suite was one of the most beautiful rooms I have ever stayed in and the staff made me feel very special. Thank you.

We did go along to the steak restaurant for a treat and was looking forward to a choice in steaks etc. There were only two steaks available and did not come with any side dishes, it was very complicated to try and order a “meal”. We decided to have the meze instead as the restaurant was full of locals eating this. While the Meze we ordered was really good and the staff beyond helpful we did think a “steak restaurant“ was misleading and should be promote as a very good Meze restaurant.

3rd visit to Cyprus and 2nd time staying at Lords Palace with family back to back years. We all love the hotel and services they provide. Food and staff is amazing as well. We spent some time in the casino as well and there were several large jackpot winners wiithin few days. It is definitely a fun place to stay. Service is top notch as well!