Location of the hotel was good and the porter on the door worked hard to help us in every way you could.

Having stayed in 5 star hotels elsewhere, this does not compare. The hotel is nice but tired and when you are expecting and paying for a 5 star, this was disappointing.

beautiful property, old and grand

a little sad the bar closed early upstairs everyday and the downstairs bar was fully closed

So close to the station, reachable within 5 minutes walking. Surrounded by nice sites to see. Friendly stuff and so comfy pillows 😁

The prices don’t match the service and it doesn’t seem to be 4 stars hotel. No room service or bars available in the evening.

The staff at the hotel were exceptional. I had contacted them through Booking.com on several occasions to confirm travel restrictions due to the Covid situation and each time their reply was quick and informative. The hotel is beautiful. A step back in history with a lovely breakfast under a spectacular chandelier. Some beautiful glassware to purchase from reception and some wonderful pieces of history on display. Location is perfect, a short walk from the main square, which is ideal to if you don't want to be in the hustle and bustle. Right opposite the Metro for anyone wishing to get there via that method. The beautiful opera house could be seen from our room.

It was a shame the restaurant and bar weren't open, but we were fully aware of this prior to making the booking. A wonderful addition for a 5 star hotel would be robes, slippers and hot drinks facilities in the room. Perhaps also a wider selection of cereals to accommodate children more.

This is a fine hotel; comfortable and clean and in a very convenient location. The staff were friendly, polite and helpful.

The walls between rooms were not good at keeping out noise from the adjacent room, where a TV and people speaking could be heard late at night.

location was really great near to train station and city center staff very helpful and kind

for standard room coffee set is not provided even no water boiling machine

The staff were so friendly and helpful. Breakfast options very good and staff were very attentive. Dining room very pleasant and clean. Air conditioning in room was good and functioned well. Once we got our bearings we found it easy to get to the attractions and places we wanted to see but be prepared to walk ..... a lot.

Safety deposit box in room wasn't working. We reported it immediately but it was never fixed. We had to carry our passports and money everywhere with us which we weren't happy about. We were aware the restaurant is currently closed but weren't aware the bar wasn't open in the evenings.

Happy customers!!!! Great venue Great staff Receptionist (Mirrana) knowledgeable, helpful, efficient & extremely pleasant, nothing was too much trouble for her, she is an asset!!!!

The bar not being open!!!! I emailed the property after finding out (reading reviews) that the hotel bar, although advised in your literature that the hotel bar was being opened to customers in March, is still closed, you need to advise current/ potential guests of this

The hotel is beautiful and decadent. The staff are attentive and friendly. We booked into a standard room and the room was spacious and elegant. The bed was extremely comfortable. Good buffet selection for breakfast. Special gratitude to the concierge gentleman and young waitress at breakfast. Hotel conveniently situated to the city main shopping high street and amenities. Would recommend this hotel and in my opinion, it was value for money.

The only thing negative thing about staying in the hotel was that there was no tea/coffee making facilities in the room. For a 5 star hotel, i would of expected that as standard.

We chose this hotel primarily because of its proximity to the railway station - probably no more than 25 minutes from disembarking the train to checking in, so very good. We wished to explore the Old Town, which was no more than twenty minutes walk away. Do recommend that - lots of history, atmosphere, restaurants and hop on/ off bus stops as well. A very vibrant place. Recommend also, a trip on the river, which can be incorporated into a bus ticket if you like. The hotel couldn’t have been nicer. All the staff were very pleasant and helpful and would go the extra mile. We were even provided with a packed breakfast, because we had a very early journey when leaving. The lounge and restaurant area had an old world, relaxed and elegant ambience about them, which made it a very pleasant place to be. The breakfast food was of a high quality and varied selection. The staff were very attentive - I actually drink soya rather than dairy and whilst none was available the first morning, it was waiting for me the next. We would recommend a ‘Folk Lore’ evening, out of town. Booked at the hotel, we were picked up from and returned back to later. A good bit of fun and an opportunity to experience some traditional food, music, dancing and dress of the Czech Republic. Well worth hopping off the bus we thought, were the Castle and Monastery.

Nothing really. It was a teeny bit disappointing to have the in-house French Restaurant closed, as it might have been rather nice staying at the hotel, after a busy day sight seeing. It wasn’t a huge issue though, because of the Old Town and the ambience there as well. Would have loved tea/ coffee making facilities in the room.