Great location, big room, very good breakfast, although almost overwhelmingly packed. We got switched from a sister hotel, so no idea what the regular rates would have been.

Parking! We asked for our car (only valet parking available) to be ready for us at 9:30am, and they said absolutely. We ended up getting our car 35 minutes later, after the four of us standing around wasted a combined 2+ hours….

The staff was very helpful and friendly. Location is in very great area with plenty of good restaurants, you can quickly get to the city center. Our room looked to a side street with less noise, so it was pretty silent, and soundproof. Breakfast was gorgeous with many options, including healthy ones, and also delicious pastries, ones we took home-made Napoleon! And even amazing cheesecake was there ones! Girls on breakfast were quick, smiling and ready to help.

Air conditioner in your room was blowing directly to the bed, even changing directions of airflow to the most down one, so that we can't keep it for night, although it was really hot days in the end of June

The hotel was really beautiful in Italian style. The staff were helpful - on our first evening upon arrival, the middle-aged/older gentleman at Reception was very kind and gracious in indicating where we could get a good view of the city for free and how to travel, outlining this on a map of the city. When we had to leave early one morning for a tour before the scheduled breakfast time, the manager allowed us to attend breakfast early and it was already prepared; the staff are thus very efficient. The breakfast buffet was truly outstanding and a beautiful sight of abundance and variety to behold! Our room was very large and spacious and the hotel was kept clean, with our towels replaced everyday and cleaning in communal areas conducted. The staff also indicated places where we could get food locally; the location is great because it is not in the centre of the busy tourist hubs so you can get affordable food nearby (there is Czech cuisine in a few places nearby, The Pind is an excellent Indian restaurant at very reasonable prices a short walk away, and the Amuni restaurant next door to the hotel has a small, lovely enclosed outdoor area at the back, very romantic for an evening meal). The rooms/bathrooms were also well equipped. I HIGHLY recommend this hotel! I genuinely had such a good time that I want to share this.

We liked all, the spacious rooms included all the necessary items, a plus is that we got two rooms next to each other orher in a corridor we could close, perfect for families with children; the beds were very comfortable and wide; the bathroom full equiped (including bidet); the hotel decoration makes it cosy; the continental breakfast buffet very complete and lots to chose from; and the friendly staff. The location is perfect as it is close to the metro that brings you directly to the turistic center.

The water of the shower was not constant and changed yo really hot or really cold.

Very friendly and helpful stuffs since we have reached hotel. The people are siting at reception are very kind and friendly. We got support during choosing locations, taxi rent and fixing some air condition issues. All the rest of stuffs were also good. it was a very good breakfast options with lots of variation. I can recommend if someone like to have different sweet cakes in the morning, then this hotel could be a very good place :). Of course the stuffs at the dinning hall were also nice. Room cleanliness was also good and very good park view from the room window!

I have missed a good table in the hotel room and no good chair to siting and do some works. Of course they have a nice cosy sofa next to the reception. But sometimes i write some stuffs in the table in my own hotel room, so it was missing.

La Fenice is a beautifully maintained hotel in traditional style, located in a quieter and scenic area of Prague with tram and metro links within a few minutes walking distance. Our room was very spacious, spotlessly clean, tastefullly decorated and the beds extremely comfortable. All the staff we met were very friendly and helpful, especially Jiri on reception who was so kind and sympathetic when we arrived minus my suitcase ( which didn’t turn up until the night before were leaving). He and the hotel itself saved the trip from being a disaster. Thank you Jiri!

Nothing at all.

Superb breakfast,fantastic.thoroughly enjoyed. It was more than what we expected The young guy at the reception was very polite.I am sorry I can not remember his name, but he was very polite and helpful,an asset to the hotel . The vending machine did not dispense our drink after paying, and he offered to buy from his money! Of course, we didn't let him, but it was a very humble gesture. Thank you. Cleaning staff struggled with English but most helpful. I would definitely stay again. It was a great experience to stay at your hotel. Thank you very much.

Vending machine which is in the building but belongs to another company not run by the hotel.

The breakfast was of great variety. The staff were very friendly and passionate. The room was spacious. Even if it is a vintage building, the room and towels were clean and without stains. The location was surrounded by a lot of great restaurants, and just 10-20 minutes to walk to the university and city center.

The room had some flyings and mosquitos occasionally even with the closed door and windows. But the total experience was outstanding. The daily room cleaning service could provide a comfortable and favourable room environment.

staf was friendly and helpful. front desk 24/7 very informative. we had the duplex on 6th floor, big enough for a family of 5. one bedroom with bath/toilet adjusent on the upper floor, and another big room at the entrance with seating area for 4 people, big sofa opened to double bed and two compact single sofa's. the kitchen is big (missing Cookware), with oven, stove top, kattle, big refrigerator. another big bath and a view to the park down the street. the dining room is great, fresh and tasety. the hotel is 3 min walk from metro station, no problem to move around. most important, this duplex costs about 30% less then regular room in other hotels located in the center :-)

nothing, realy

I chose the hotel because it is located in an area I like and is easy for getting around because metro and trams are just a few sfeps out the door. The breakfast had enough choice (scrambled eggs, meats, breads/croissants, fresh watermelon, yogurts, cheeses, etc). There is a bidet in the bathroom and bed was very comfortable. The lady receptionist with long blonde hair was very nice.

The men at reception/managers could work on their friendliness. The furniture is a bit outdated and there should always be a full-length mirror in the rooms, not a mirror separated nto 3 pieces because it’s hard to get a true idea of how you look in that kind of mirror. For being an italian hotel, I expected much better espresso from the machine, instead it was more like strong regular coffee. But these things would not necessarily stop me from staying there again.